Fen
Buyer beware and sheer disappointment
I made an order for their Madame X Set in early April 2021, in which it was a pre-order but they never even bothered to update me that the size I ordered was out of stock until I got in touch with them. It's been a waiting game since then with countless emails and Instagram DMs, and the last update I got was that my item has apparently entered their warehouse and is due to ship by this week, in which didn't even get fulfilled. I even paid for tracked international shipping... If there is still no update I'm probably going to open a dispute, it's really not worth the 2-month headache. If they could be transparent about your order, that would be fine but they aren't. In my other online ordering experiences, other customer services have actually sent me screenshots and receipts about my order and that creates TRUST in a company- which is something that Empress Mimi unfortunately does not have. Where I was once excited to receive a lovely corset top has just now been replaced with sheer frustration because it's really expensive, especially after converting to my country's currency. Their customer service is really messy and unless you love typing endless emails in the best polite business language, please do not buy from them.
Response from Empress MimiJun 6, 2024
Dear Fen, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. I'm truly sorry for any inconvenience you faced with your order. The pandemic was incredibly tough for us, and we had our fair share of challenges just trying to keep things running smoothly. Your patience during those trying times meant the world to us. Since then, we've made significant improvements, especially in our stock management. We're grateful for your support and understanding as we've worked to get things back on track. We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel