Empress MimiReviews of empressmimi.com

I've used the subscription service for a number of years for my wife but she feels the quality has worsened, the fit isn't what is once was and I felt duped when signing up to what I thought was an annual subscription with a voucher code. It turns out the code lasted for one month and then it was full price thereafter, not something I experience the first couple of years I used the company. Jezza was very nice but I wont use the company again as I felt misled.

I am at lost at where to inquire for an item that never arrived with the package. I've sent multiple inquiries (through website/through customer service) and never got an answer, yet I receive multiple marketing emails DAILY from the company. I waited long to get the order, which was missing an item and never got an answer. Extremely disappointing. The items I receive look ok. But unacceptable that nobody is answering any email or following up for the missing one.

Customer service incredibly patchy. Loved the lingerie, and was a customer for a long time, but when it went wrong they just went completely silent and left me out of money.

I've given Empress Mimi so many chances and they just keep screwing up, so I'm done. Strike 1: Despite following their measuring instructions, my first set was way too small in the bust. I notified them of this but never received a replacement bra in the proper size as per their size guarantee. The next shipment was the correct size, however, so the information was noted. Strike 2: As per their request, I filled out a form with my style preferences (NO to black, white, red, bodysuits or g-strings, YES to jewel tones and a few specific styles). These have been ignored to the point of it seeming malicious. I have yet to receive any of my requested styles; instead, I receive more and more (and more!) black sets. I get it that stock availability can be limited. However, IMHO it's a no-brainer that if you don't have anything in stock that matches the recipient's preferences, you should skip that month instead of sending them something they explicitly do not want. Right?! Apparently not. Strike 3: My top and bottom sizes are mismatched (top size S++, bottom size L). Because of this, I requested NO bodysuits. Surprise: they sent me a bodysuit in my top size, which did not fit. To be fair, once I complained they did send me a replacement in my bottom size, but at this point I had repeated my request not to receive ANY bodysuits, and they sent me one anyway. Strike 4: When I returned yet ANOTHER bodysuit (paying for the returns out of pocket, btw), I was given store credit instead of a refund. Imagine my surprise when I attempted to use the credit towards my subscription, only to be told I can't do that! The credit can only be used against individual items, and they're all WAY overpriced. The subscription box price ($44.95) is fairly reasonable for the quality you get, assuming you happen to like the style, but I would never, ever pay $100+ for these sets. Strike 5: When Brexit happened, shipments from the UK started getting charged for VAT. That's fine. However, Empress Mimi continues to charge the exact same amount for the subscription (which was originally tax inclusive), but now I have to pay another 24% out of pocket. Amazing, isn't it? What I DO like about Empress Mimi: The lack of underwires. Some of the styles are pretty. Size inclusivity is good - it can be tricky to find interesting lingerie if you have big cups/small band, so that's good. Hence, two stars.

The customer service i have recieved from Jezza has been amazing. I hadn't received my order in over 3 weeks when I first got in touch she had a prompt response and was so lovely. I waited until the 60 days to then email Jezza again to let her know I still hadn't recieved my order and that I was looking for a full refund now. Jezza again had a quick response and let me know she has put in the refund request for me. If this was just based on the customer service I've received then I would give her 5 stars, however as I never recieved the products I purchased I can't say what they are like.

I have received 9 packages from Empress Mimi. 6 months on, 3 off considering cancellation, and 3 on. Sizing is INCREDIBLY inconsistent. I have no two sets of panties that are the same size. 6 sets of small which range from actually fitting to being so small I can't wear them; 3 mediums, 2 of which are fine and 1 of which is oversized. I started with a medium, asked for a fit guarantee which took 6 months to arrive, and while waiting for that received: 1 small pair which fit, 1 lost box which arrived with a second small pair which fit and 1 which did not; 1 which was tight but wearable, 1 which did not fit, and another which did not fit. I submitted a typeform to change the size the moment I decided to continue my subscription, which was mysteriously lost, resulting in my first box back being a set which I cannot even get on my body. They changed the size and I received 2 mediums which fit subsequently. 2 of the bralettes also do not fit properly. Their style request system is adequate. It is not fantastic. I received 1 set which was so far outside my style selections it is laughably bad, and another which is specifically NOT what I asked for (bralette/panty sets exclusively, received a camisole). Most pieces are very nice, but decorative bits are poorly assembled. Strands have fallen off the Zelda just trying it on, the Peacock is slowly unravelling (probably because it's tight), and the Madame X butterflies are losing their crystal bodies. Hardware doesn't match for some reason, with some pieces having gold and silver on them, which is just sort of... weird. The actual garment construction seems fine. Customer service was initially great and fixed a major issue (incorrect customs claim) quickly. After that they became dismissive of my concerns about sizing, and later my complaints about the typeform being lost. I was told I can pay to return the set (which they sent incorrectly) and receive a new one, but it's genuinely cheaper to throw it away and take the loss. I am considering a Paypal claim against this last subscription because 2 of 3 items are completely incorrect. If it was a regular clothing company or even a regular order, it would be unacceptable to send the wrong size or wrong item. As a subscription box, I don't know if "customer requests" matter, and I have no means of proving anything at all because I did not receive any confirmation emails about the typeforms.

I bought a 6 month subscription to Empress Mimi (the Queen Box) and bought myself a one-off Empress Box. Here are my thoughts on why I won't be renewing my subscription: The good things * Most of the designs are nice, and different from anything else I have. - Adjustable straps allow you to customize the fit, including the band and waistband. - The packaging makes unboxing and storing them a nice experience. It feels indulgent. - There is a 'size fit guarantee' which allows you to exchange your first box if you sized incorrectly. However.... (see below) - The knickers are a nice change from cotton supermarket sets. The bad things - For some reason, there was a delay in sending out my first box. It arrived a month late, just three days before the second one did, and neither bra fit properly. The EM size guarantee offered to replace just one set, despite the fact that I'd received two sets within a few days of each other, and not even had an opportunity to contact EM to activate the size guarantee before the second box was posted out. (Received box 1 on a Friday, box 2 the following Tuesday and the Monday was a bank holiday). It appears that they've now acknowledged the problems caused by warehouse delays; however in my case they only offered to replace one item for me, I would have to pay to return the second one. - Returns are at the expense of the buyer, even when EM has made an error. (More on that later). - The finish on some of the items (such as Madam X) is very poor. Four times buttons, decals or charms have dropped off THE FIRST TIME I TRIED THE ITEM ON. Madam X... you couldn't wear them under clothes. The butterflies would break off. - I'm between sizes, so when I purchased the Empress Box as a one-off I went up a size. (The corsets are tight fitting so I wanted to make sure that if I got a corset it would fit correctly.) I was sent the wrong size, based on the fact that I'd 'previously purchased a smaller size'. I have proof that I requested a different size to the one sent, but apparently they don't have to send me what I actually purchased, and won't be sending me the size that fits properly. If I want to return the too small bra, I have to pay to exchange it - despite it being their mistake! I've had Snag Tights and Pat McGrath accidentally send me the wrong item/colour, and they sent the correct one, and graciously allowed me to keep the incorrect item. Empress Mimi blames the buyer for their mistakes and demands that you pay to replace the item. No apologies for their mistake. - Customer services are sweetness and light the first time they respond, but they don't actually deal with your query or problem - and they simply stop replying after one e-mail. - They don't respond to comments on FB and you can't phone them. So once they decide to ignore you, that's it. - The bras and bralettes offer zero support. They look beautiful, but are flimsy as anything. Fine, unless you're plus-sized like me. - Sizing is really inconsistent with the bras. - The returns process is designed to be as difficult as possible - you have to 'get approval' and pay to return. - They bombard you constantly with requests for reviews, including photos, and only offer you a 20% discount off your next purchase if you provide a photo. Pardon me, but I don't want to share a photo of myself half naked with the world in order to promote someone else's product! - Their talk of 'empowerment' and making women feel like 'goddesses' feels pretty hollow after you've experienced customer service which makes you feel as though they don't give a stuff about you. -The 'points' system is a scam. Don't credit me with points by way of an apology for your mistakes - give me a replacement or a refund rather than points that can only be spent on an item of your choice! - The sets are overpriced if you buy them individually. - The price may be premium, but the customer service isn't. Once they've had your money, they don't give a stuff about your satisfaction, or even making amends for their own mistakes. That's why I'm not going to be renewing. They clearly don't value my custom, so I'm not going to spend a penny more on them when my subscription expires. Overall, the hassle of being sent the wrong items overrides the joy of unboxing. I would not recommend buying Empress Mimi based on how unsatisfactory the service is.

Nice box, nice staff, garbage quality product. Don’t waste your money. Just go to your local bras n things or wait for a sale on lingerie and you’ll get far better quality. It’s cheap, badly made stuff that fits badly. I’m a size 8 and it was all badly fitting, because it’s cheaply made. My second box arrived with the stitching undone and coming apart. Made in China by underpaid factory workers. It’s a no from me.