Empress MimiReviews of empressmimi.com

Melissa was very kind

At first I thought the service was amazing. I ordered a set over six months ago, it was nice but did not fit. Sent it back but could not get a refund due to covid which is understandable. They were going to send a new set out with my next order but I decided to cancel my subscription. I have emailed the lady back asking what to do about my order... no reply. You can only cancel via email I’ve tried multiple times no reply. Had to move my subscription date 6 months away whilst I tried to sort this out. And now they’ve taken money again from my account as I can’t cancel the subscription because no one wants to reply. Do not sign up for the subscription, when you want to cancel you won’t be able to and getting in contact with someone is a myth.

Cylene and Melissa were incredible, there was a misshap with my package and both of them worked together to correct the issue I was so upset and even tho it was my fault they fixed it ASAP and it arrived to the correct address on time, I’m so grateful to have been working with your amazing team and have never had a better experience with any other customer service agents. My package arrived absolutely gorgeous and literally made me cry, I felt like the most beautiful princess

I ordered their subscription box, the 'Queen' monthly box as they currently have an offer on. I was intrigued by their social media showcasing the beautiful and unique underwear. Plus for the price of a high street bra you get a gorgeous set of lingerie that is not only stunningly unique, but fantastically comfortable. There was a delay in the website updating the delivery status so I got in touch and dealt with a lovely lady called Faith, who apologised and looked into it. Her replies were quick and she was very apologetic whilst offering reasons for the issues and trying her best to resolve them. But I received my package very quickly despite the current situation and I can't wait for my next order. Tldr; just try it, I promise the first box will sell you on it.

Both Belle and Mia were extremely helpful in getting my order back on track after a bit of technical confusion. I can’t wait to receive it!

Ordered in stock items. Money was immediately taken from account but no sign of a shipping notification. Responded to first email, ignored the rest. Still waiting for refund. They basically stole my money.

I bought a 6 month subscription and was pretty skeptical that the underwear would live up to my expectations but honestly, it's gorgeous! I will be continuing way into the future and am completely converted. I love the cute packaging, I like the fact that they make the decision for me and choose me something that they know I will like and when something wasn't quite perfect (sizing) they worked to fix it instantly and were so responsive!

After nearly 3 weeks my order has not despatched and they are refusing to cancel my order and issue me with a refund, therefore breaching the UK regulations on online and distance selling. Just because you list your website in USD and ship from the US does not mean you can break UK trading regulations when your registered business address is in the UK. The final straw is asking me to fill in an unsecured form with my debit card number to cancel my subscription. UPDATE: after I complained and they said they would cancel my order and IT TURNED UP but this company further proved their incompetence by not advising me. I returned the item - the quality of which was comparable to a set from Primark, cheap synthetic materials and poor construction - and nearly 2 weeks later I still do not have my refund despite providing proof of posting.