Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Madelin A.
I’d have to say I’ve just experienced the absolute best customer service in my entire life—truly… it’s not an exaggeration. The kindness. The thoughtfulness. Attention to detail. The entire team went above and beyond to take care of me. It was personal and friendly. Jezza was fantastic. I couldn’t ask for anything more from a company or a customer service interaction!
Rachel L.
Jezza from customer service and the entire team was incredibly kind and patient with me when I made a silly mistake on my order in regards to sizes. They were wonderful with explaining the exchange process and assisting in any way they could to make sure I still had a good experience. ☺️🤍
Champagne W.
The customer service from empress mimi is second to none. We have been subscription customers for a while now and they are really the most helpful they can be. Jezza is particularly helpful . That alongside the most stunning sets of lingerie mean we thoroughly recommend empress mimi.
Meredith G.
Made me feel sexy and confident! I LOVED IT!!
Its M.
The products are absolutely beautiful. Materials are amazing and everything is so soft and so well made. There was a slight mixup with my order, and Jezza from their team was fantastic and helpful. Responded within 24 hours every time, and sorted everything out for me. I have recommended Empress Mimi to everyone I know, and my friend has already placed an order!! Overall just an amazing experience and the products are beyond gorgeous.
Katherine H.
This is the best company! Their products are beyond beautiful and extremely well-made. Their customer service is a dream to work with. Empress Mimi is wonderful, all around. A delightful shopping experience. Don’t miss out.
Donnie
Had a minor malfunction with item that was purchased several months ago but never worn. A zipper went haywire. Jezza came to the rescue and made everything better. Thank you Jezza
Christina
Their products are beautiful and whenever I have a question, they will help me!
