Empress MimiReviews of empressmimi.com

I honestly wish that I had a great experience with this company as I love the concept- unfortunately, the customer service team are slow to respond, I was offered a replacement item as I hated the second item I received- was told that I would get the item with my third shipment- which came a whole month late (which I wasnt told about and I had to enquire twice about) and they forgot my second item. Not to mention that pretty much all of their items they have sent me is all black- what happened to all the wonderful colourful items they advertised? Customer service still havent responded. Seriously wont recommend.

Love the monthly boxes and the surprise when they land. Looks are well made and comfortable to wear. Recently the box was over subscribed and customer service raised a refund within minutes of the request to do so - really friendly, helpful and efficient.

Underwear is nice but the time for dispatch is ridiculous. The first box was dispatched within one week. The second after 22 days (from the states also which I thought it was supposed to be coming from the UK?) And I'm still waiting for the third after over one month. I wrote a review on their page for the subscription box and it didn't end up getting published which makes it seem as if they sensor their reviews as well. I really do not trust them and will be chasing up my package then unsubscribing. If they sorted out the shipment issue I would stay subscribed.

Really quick response to my email enquiry, Jezza was very kind, understood my issue, provided a solution & actioned that as soon as possible. I am thrilled & just makes me adore Empress Mimi even more! Thank you Jezza!

Mia helped me!! I had troubles with a replacement box being sent my way and she finally delivered 😉

I had a great experience working with Empress Mimi sorting out a discount code that wouldn't apply to my subscription box. I worked with their customer service rep Melissa and she quickly got the discount working and I really appreciate it! Thanks Melissa!

Unfortunately, due to my own error, I did not get my package on time. (I forgot to input my unit number.) But thanks to Belle, Hannah, and especially Jezza, I was able to get my package without too much hassle. They were an absolute pleasure to talk with and they seemed to really care about helping me get to the bottom of it! Great experience!

Lilah, my Customer Service Pixie, was extremely helpful, quick to reply, and handled all of my concerns. I’m sad to leave Empress Mimi for a bit but I will be back. In the meantime I will recommend the service to all of my friends and relatives. Customer service and items are of a quality that is hard to find in this digital age. I truly appreciate the assistance.