Empress MimiReviews of empressmimi.com

I signed up to the subscription box and had the worst experience with a company. By the time I had paid for three boxes, I had only received one. I went on so many email chains with the company to follow up. They finally got back to me and said they had “lost” my last two orders. So they sent out two orders ASAP… of the exact same set 😂 They have since sent me another replacement - I think to shut me up my emails of complaint in the end. They literally just threw the last set into a box without packaging and all scrunched together. But yeah, chaotic company, very bad customer service, and the quality is TERRIBLE. One of the sets I ended up receiving it - which was the one that had made me sign up in the first place - had most of the detailing fell off as soon as I opened it up because it had literally just been glued on. Hooks are made from a very cheap, gold plastic - no matter the colour or detailing on the rest of the set - and on ALL of my received sets, the stitching is messy and/or falling apart. Stay far clear is my advice - it’s a lot of money cheap costume quality.

I made a mistake in my order and the lovely Mia had it resolved within 24 hours. Incredibly happy with the customer service.

I reached out to Empress Mimi regarding a choker from the Foxy Cleopatra Set that was missing from my order. I hadn't heard anything for almost 4 months regarding this discrepancy. When I reached out again, Jezza was on top of it! Not only did she respond quickly, she updated me and got the choker to me ASAP. It was a great customer service recovery as I was starting to feel a little disappointed from the lack of follow up. Thank you Jezza for all of your help! You have restored my faith in Empress Mimi.

Absolutely gorgeous sets and great quality. All correspondence for any issues, questions or concerns was very quick and helpful. Hannah A. and Jezza were both incredibly nice, kind and helpful and definitely went above and beyond to help. I will definitely continue to use this brand!

I never received my order. I contacted customer service after waiting 6 weeks only to be told that my package was never delivered and returned to sender. I was never informed of this and wonder why they thought it was okay to just keep both my order and my money and not even let me know what happened. After enquiring about my order they said they can either refund me minus shipping costs or I would have to pay an extra $15 for them to re-ship my order. It’s absolutely unbelievable that they would demand that I pay even more money just to receive an item that I ordered and paid for 6 weeks ago! The delivery address they had was 100% correct, my house is very visible and easy to locate, and I have been home this whole time because of lockdowns, so there is absolutely no good reason for my order to not have been delivered. Any fault was on Empress Mimi and the cost should be on them to fix it, not the customer. Customer service for this company is atrocious and this level of incompetency and stinginess when selling expensive/high-end lingerie is extremely tacky and classless. I definitely won’t be ordering anything from Empress Mimi again and I would recommend others spend their money elsewhere.

Jezza was very helpfull with my issues! Thanks so much!

Lilah was very helpful in resolving a partial shipment issue quickly and easily. <3

There was a problem with my order due to a technical error in the warehouse but Jezza answered my email promptly and got the delivery rearranged quickly. I'm very happy with my experience with this company so far and am looking forward to receiving my next box.