Marilena
Excellent
Beautiful lingerie! Special thanks to Jezza for her excellent customer service.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing594 approved reviews, newest moderated first
Marilena
Beautiful lingerie! Special thanks to Jezza for her excellent customer service.
Sheryll A.
I sent a request to check my cancelation on my current membership and Lilah responded very quickly. She even offered for me to log back in when I'm ready to subscribe again. I appreciate the speedy response and great customer service :)
Alison W.
Three months after placing my order I have received nothing. They have only refunded around 1/7th of the money I paid. I am having to take legal action to get the rest of my money back
Response from Empress MimiJun 6, 2024
Dear Alison, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel
Kaitlyn
With the exception of an entire piece of my order being missing first time around the company has been really decent! Shipping what quite quick for free international shipping. As I had said and item was missing at first but when I got in touch with them, Mia( the customer service rep who helped) was quick to help and get another sent out.
Cassie S.
Mia was incredibly helpful, and helped me get my shipment problem solved in a timely manner. Thank you so much for your help, Mia :)
Kyle M.
Awful customer service, overpriced, and cheap quality. Items and shipments didn't show up.
Response from Empress MimiJun 6, 2024
Dear Kyle, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel
mimi
Beautiful product. Fast delivery. I have the three month pre-paid and it did NOT double charge after a month :) I don't have experience on changing sizes or canceling subscriptions, please consult other reviews for that.
Helen J.
Helpful and a pleasure to deal with. Plus the lingerie is absolutely stunning and so different and unique. Each design gets better and better.