Empress MimiReviews of empressmimi.com

Ellie helped me out answered my orginak question and fixed a error I didn't even know I made!

Melissa has always been incredibly attentive and helpful!

Fabulous customer service Thanks to Lilah, I was quickly credited for an item that was out of stock due to such high demand. She was courteous and professional, and most of all helpful! I felt well taken care of. Can’t wait for my set to arrive 🥰

I bought the madam x corset and subscribed to the Queen’s box. I love both. They run true to size and the quality is wonderful. The small details like clasps and ties are all quite classy. I had an issue early on with shipping and I contacted customer support and Lilah was most helpful with my issue being resolved straight away. I loved the box that the corset came in, was a little surprised that the queens box isn’t actually a box.

I have just received the Venus bra. I think for the money they could have packed the item better. It just came screwed and scrunched up, in a plastic bag like something cheap you buy from China on Amazon. (Is this how this actually works?) Anyway when my wife saw it (it was a birthday present) she was less than wowed and felt very little like an empress.

I had some issues with a return order and Jezza was super helpful and quick. Within a day, she had listened to my concern/request, placed an order, and followed up to make sure I was informed of what was going on. A very positive experience! Sorry if Jezza is not short for Jezzabell, just had to make a pun!

Mia was very friendly, efficient, and helpful with my query!

With the whole pandemic and the numbers going up one of my subscription boxes didn't arrive. I knew it might take a bit longer but when it was almost a month passt the deadline I decided to contact their customer support. Got a reply super fast and had been in contact with them for a few days to solve the issue. It turned out that my package was returned as unclaimed although I had never gotten a notification of it ever arriving to the post office or an attempted delivery. Jezza, my customer support fairy, helped me get my package reshipped and fix an issue with my account! One of the most pleasant experiences with customer service I ever had. Can't wait to see what my subscription box contains!!!