Empress MimiReviews of empressmimi.com

I have been subscribed for a couple of months now, and each month's package is a beautiful suprise and treat. I wear the bras daily and absolutely love them! I use to be very picky when I wear the underpants, because they are gorgeous and fancy, but realised having the subscription longer that they are made for everyday wear. Very comfortable. That confidence boost of knowing your wearing a gorgeous set underneath your clothes, and no-one knows is just highlight of my day! I have paused subscription a few times but keep on being surprised every few months as treat to myself. Think it is important to spoil yourself with little things that can have huge impact on your confidence, mood, and energy. The bra and panties stay the same size each box but because of the different designs some are bigger and some fit smaller. For me the underwear normally fits perfect or is just little too big and with the bras either perfect fit or just a little too small. It is a bit of a pity, but luckily my body changes with my cycle. So smaller bras fit perfectly post-period and larger underwear pre-period. The size difference is not huge. But would be handy to pick sizing for different designs. All on all 15/10 would recommend!!

Very kind and responsive. Thank you for your help <3

Mia was kind and helpful. She resolved my issue within one email. Empress Mimi has some of the best customer service I’ve ever experienced which is really appreciated during these stressful times.

I had several issues with a delivery and also with logging into my account but Jezza helped me all the way through and was very polite and helpful. Thank you

I recently had to change the sizes on my subscription box and had questions about returning a previous set for a smaller size. The team was super helpful and timely in their responses— not to mention personable! Definitely recommend this brand to friends who are looking for quality lingerie with a great team behind it!

Lilah is the friendliest customer service support of any company I have ever worked with, ever. She was kind, with fast response times, and very helpful. If she is not promoted within the year her managers are out of their minds. A++

Elle was an amazing help I hope all my customer service interactions are as nice as they were with elle

Have had two boxes of the empress subscription and absolutely love the lingerie, super high quality and make me feel super confident. Had an issue with sizing with the second box but Melissa was more than happy to assist. Was all fixed quickly and I’m super excited to get my next box!