Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sylvía R.
I accidentally got sent a set in the subscription box that I had already received before. I contacted the company and everyone was really helpful and willing to solve this for me. I was really happy with my service and will be continuing my subscription, I love this company.
elly B.
She was very helpful and replied quickly, tried very hard to help me out.
Victoria Y.
Hi! I had e-mailed the empress Mimi team for some assisstance with a request for my upcoming subscription box that had been ordered. Lovely Jezza replied back to me informing me she had actioned my request to the best of her ability which I sincerely appreciate as I didn’t think a request for a specific set could me made considering the idea behind the subscription boxes! I have adored the past packages I’ve recieved and can’t get enough out of them! However I have been eyeing the beautiful butterfly set which I’m hoping to receive in my next order! Otherwise, Jezza was lovely, I always have great experiences with empress Mimi customer support! Kind regards, Victoria
Julia
Had a little issues with accessing my tracking details and Jeneva was quick to reply and fix the issue for me. Great customer service and can't wait to receive my items!
Barbara G.
As always, their customer service is incomparable. I can’t say enough about how highly I think of this team and this company.
Av
They say you can return your items but my return request was rejected without being able to even send it back, and I haven’t received any money back :( don’t buy from here
Response from Empress MimiJun 6, 2024
Dear Av, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel
Sinead F.
The support I received from Jeneva was lovely, kind and helpful ❤
Sara K.
I contacted Empress Mimi's customer service, and a lovely person named Jeneva got back to me quickly and resolved the issue right away. I'd received the wrong size, and they responded the next business day saying the correct one is on the way. :) Thanks so much, Jeneva!
