Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cass
Really love the service from Empress Mimi. They go above and beyond to look after clients and are always the sweetest, loveliest people. I've had some delivery problems due to floods, covid delays etc. And even though it is not their fault, they've helped me track down packages and get my beautiful gifts-to-self. Cannot recommend highly enough
Angie C.
Thanks to Jezza's contact, I was able to know what happened to my package. I was wondering where was my package, as the delivery service never left a note at my place. Thanks to the credit I was given, I hope to find again the lovely items that I ordered the first time. If not, I'm sure to find something, as it is not the first time shopping with empress Mimi. Next time I'll make sure to add the tracking number, so the package is always under the radar.
Stefania
I am a first time buyer and I ended up having size issues with my bottoms. Jezza was very informative and helped me solve my issue very quickly. The customer service is fantastic. I can’t wait for my other order to come in.
Daniel B.
Needed to change my payment option on my subscription because my card got reissued. I was able to find how to add a payment method but I wasn't able to find a way to change the subscription to the new payment method. Jezza was able to get this resolved for me ASAP and get the subscription box reprocessed and sent.
Amber Lynn P.
I have received 9 packages from Empress Mimi. 6 months on, 3 off considering cancellation, and 3 on. Sizing is INCREDIBLY inconsistent. I have no two sets of panties that are the same size. 6 sets of small which range from actually fitting to being so small I can't wear them; 3 mediums, 2 of which are fine and 1 of which is oversized. I started with a medium, asked for a fit guarantee which took 6 months to arrive, and while waiting for that received: 1 small pair which fit, 1 lost box which arrived with a second small pair which fit and 1 which did not; 1 which was tight but wearable, 1 which did not fit, and another which did not fit. I submitted a typeform to change the size the moment I decided to continue my subscription, which was mysteriously lost, resulting in my first box back being a set which I cannot even get on my body. They changed the size and I received 2 mediums which fit subsequently. 2 of the bralettes also do not fit properly. Their style request system is adequate. It is not fantastic. I received 1 set which was so far outside my style selections it is laughably bad, and another which is specifically NOT what I asked for (bralette/panty sets exclusively, received a camisole). Most pieces are very nice, but decorative bits are poorly assembled. Strands have fallen off the Zelda just trying it on, the Peacock is slowly unravelling (probably because it's tight), and the Madame X butterflies are losing their crystal bodies. Hardware doesn't match for some reason, with some pieces having gold and silver on them, which is just sort of... weird. The actual garment construction seems fine. Customer service was initially great and fixed a major issue (incorrect customs claim) quickly. After that they became dismissive of my concerns about sizing, and later my complaints about the typeform being lost. I was told I can pay to return the set (which they sent incorrectly) and receive a new one, but it's genuinely cheaper to throw it away and take the loss. I am considering a Paypal claim against this last subscription because 2 of 3 items are completely incorrect. If it was a regular clothing company or even a regular order, it would be unacceptable to send the wrong size or wrong item. As a subscription box, I don't know if "customer requests" matter, and I have no means of proving anything at all because I did not receive any confirmation emails about the typeforms.
debra H.
Fantastic product and customer service. My package took longer to get to me than expected, when i contacted customer service they were very helpful and kept me informed. The item is stunning and looks amazing on .. cant wait to wear it
PG
They were flexible in solving an issue I created. Responsive and friendly :)
Rina M.
Hello, when I received an empty box, Jeneva was prompt in replying and very polite. Her instructions and follow up were helpful and I am confident my issue has been resolved professionally.
