Empress MimiReviews of empressmimi.com

Great customer service.

Empress Mimi takes care of you <3 The lingerie fairies over there followed through on my returns and did what they could to make sure I fitted in what looks best on me. Thank you xoxoxox

Very prompt and resourceful. Jezza was very helpful in addressing my question/concern. Many thanks to her!

The customer service i have recieved from Jezza has been amazing. I hadn't received my order in over 3 weeks when I first got in touch she had a prompt response and was so lovely. I waited until the 60 days to then email Jezza again to let her know I still hadn't recieved my order and that I was looking for a full refund now. Jezza again had a quick response and let me know she has put in the refund request for me. If this was just based on the customer service I've received then I would give her 5 stars, however as I never recieved the products I purchased I can't say what they are like.

There was a miscommunication when I paused my subscription. Along with another subscription being added on somehow, both of which went active at the same time. Resulting in a double charge on my account. Their response was quick and solved the double charging issue. We were also able to update my sizes and the double shipment i recieved was now in a medium as my changing body needed. Refund was quick and full. Service rep elle didnt argue with what happened but made sure i was refunded.

I ordered from them back in February, and recieved my order on the 24th February. It did not fit so I applied for a refund (which was then approved) so I sent it at the post office (foolishly not tracked as their email telling me to pay for tracked ended up in my Junk Mail). I have emailed their customer service team THREE TIMES now since as I have still not recieved my money back after 6 weeks. They have completely ignored my emails, and I fear I will have to accept that the money is never going to be refunded. Avoid like the plague. Cute lingerie, yes, but not worth risking losing money for.

My order hadn't come after about a month, Jeneva gave me some great information about what to do if my order didn't arrive in the coming 30 days, and when this proved to be the case, she helped me through each step to renewing my order. I am an Australian customer, so I knew there would be a time difference, yet she always replied promptly and with all the information I could have possibly asked for on certain questions, making everything very clear. I greatly appreciate all her efforts which lead to my package arriving at last!

Got in touch with customer service to check whether they got my return and they were v helpful.