Empire ImportsReviews of empireimports.com

4.488 reviews
Office Space & Supplies
147 Old Amherst Road, Belchertown, Massachusetts

Empire Imports

About Empire Imports

Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.

Empire Imports (empireimports.com) has 88 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: empireimports.com
Website: empireimports.com
Category: Office Space & Supplies
Location: Belchertown, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: January 2018.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empire Imports reviews

88 approved reviews, newest moderated first

Francisco
Aug 16, 2016
Gereat service
Ordered a ream of A5 paper to curb waste using US letter size for maintenance and operational checklists. Within moments of placing the order got a call from customer service about problem with payment method. Had mistyped expritation date. Order was received quickly and quality is very good for the price paid. Very pleased with the transaction.
Response from Empire ImportsSep 12, 2016
Hello Francisco, Thank you very much for your order and for taking a moment to leave a fantastic review! Kind Regards, Empire Imports Customer Service
CS
Aug 11, 2016
5 Stars
Staff were extremely helpful in answering questions. Ordering was easy and I received my order in a timely fashion.
Response from Empire ImportsSep 12, 2016
Greetings, Thank you very much for your business and the 5-Stars! Empire Imports Customer Service
Shannon
Jul 22, 2016
Great!
Great company
Response from Empire ImportsAug 1, 2016
Hi Shannon, Thank you for your business and the 5-Stars! Kind Regards, Empire Imports Customer Service
Customer J.
Jun 20, 2016
No problems or concerns
The binders were just what I needed.
Response from Empire ImportsJul 15, 2016
Hello, Thank you for your order and for the 5-Stars. We truly appreciate it! Kind Regards, Empire Imports Customer Service
Chris W.
May 22, 2016
Shipping and Damage
I purchased 2 reams of A5 paper. Each ream was improperly shrink wrapped, causing damage to about 15 sheets per ream. I needed the paper for an immediate work project, so I did not contact customer service for a refund. Shipping was about $5 per ream - too high, considering the quality. If the products had arrived fully usable, this would have been a 5 star review, even with the high shipping costs.
Response from Empire ImportsMay 23, 2016
Hello Christina, Thank you very much for your purchase with Empire Imports and for taking the time to leave us a review here on Trust Pilot. I am very sorry to hear that your paper was improperly packaged. We're a small business and we work very hard with our suppliers to create products to be delivered to our customers in the best quality and condition. I understand that you had needed the paper right away but I do wish that you could have contacted us sooner. We try to make replacement as easy and fast as possible in the rare instances that items are damaged. I will reach out to you today to see if there is anything I can do to make this right. Kind Regards, Sandra Stevens Empire Imports Customer Service
Sylvia M.
May 12, 2016
Excellent customer service!
Customer service was excellent; product was high quality and would do business with Empire again. More and more of our customers are requiring the international sized papers etc.
Response from Empire ImportsMay 23, 2016
Hello Sylvia, Thank you very much for your business and 5-Stars! It is great to know that you received excellent service. Kind Regards, Empire Imports Customer Service
Code
May 12, 2016
Very good products
I am happy with the products I ordered and their quality
Response from Empire ImportsMay 23, 2016
Greetings, Thank you for the terrific review and 5-Stars! Kind Regards, Empire Imports Customer Service
Dave
May 6, 2016
Quality service
A5 paper is really hard to find, and it was my luck to have found this company. I had several questions prior to the sale which were promptly answered in a courteous, helpful manner. The order was transacted seamlessly, and the paper arrived well, actually quite a bit earlier than I had expected, well packed in an appropriate sized package. I have an HP 4200 printer and was trying to print A5 sized inserts for a program, but my handcut preparation of A5 from letter-sized paper caused periodic jams as the printer has rather tight tolerances. Empire's precut A5 paper thankfully arrived in time for the project deadline, and the copies went off like a charm with no jamming whatsoever. The quality of the paper is good with a nice finish, and I only wish that it were a little heavier, around 32 lb wgt. The company said it was looking into offering this in the future, and this would make the product outstanding and very professional-looking. I shall certainly keep this company on my go-to list!
Response from Empire ImportsMay 10, 2016
Hi Dave, Thank you for the 5-Stars, great review and product recommendation! As a small business we rely on suggestions from our customers to improve our product offerings.. Thanks to feedback from our customers we recently added colored A5 paper and the ability to buy our A5 24# paper by the case.This is a tremendously popular item so I would imagine it won't be very long until we've added more weights to chose from. Thanks again - we truly appreciate it! Empire Imports Customer Service

Empire ImportsReviews of empireimports.com

About Empire Imports

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