Since 1940, Empire Imports has been your source for hard-to-find European office supplies. Over 100 European products in our U.S. Warehouse are ready to ship today including international-sized A4 office supplies in the U.S. and Canada.
Empire Imports (empireimports.com) has 88 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingOffice Space & Supplies · Fitchburg, Massachusetts
Excellent
Office Space & Supplies · Marshfield, Massachusetts
Excellent
Office Space & Supplies · Belchertown, Massachusetts
Great
Office Space & Supplies · Barnstable, Massachusetts
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88 approved reviews, newest moderated first
Dani
My order arrived quickly and without any issues, but I now receive a lot of marketing emails from them.
Response from Empire ImportsJul 12, 2017
Hello, Thanks for your business and for leaving us your feedback on Trust Pilot! Kind Regards, Empire Imports Customer Service
Aleda
The order came in a timely manner. It was easy to order and we received complete instructions on when we could expect delivery
Response from Empire ImportsJul 12, 2017
Hi Aleda Thanks for your business and the 5-Stars! Kind Regards, Empire Imports Customer Service
Bar, North of B.
Staff are prompt, friendly and accommodating - so much so that the staff to whom I spoke went out of their way to help me find the products that I needed, rather than let me flounder on my own. I am a retired customer, so no longer place large orders of anything; but I felt treated as if my small order were a BIG one! How often does that happen!? Also, Empire's inventory is the ONLY place I look for European office products. (Having lived abroad for much of my adult life, I discovered early on how much organizational SENSE the EUROPEAN model makes for me.) Thanks, Guys.
Response from Empire ImportsJul 12, 2017
Greetings, Thank you very much for your order, the 5-Stars and the glowing review! Kind Regards, Empire Imports Customer Service
Linda TNS Y.
Pricing is competitive. Orders are handled efficiently. Returns are hassle free. Advice is helpful and trustworthy. Have been a customer for many years and will remain loyal.
Response from Empire ImportsMay 24, 2017
Hi Linda, Thank you for the 5-Stars and for being a long-time customer! Kind Regards, Empire Imports Customer Service
Code
Wrapping for each ream broken
Response from Empire ImportsFeb 28, 2017
Greetings, Thank you very much for your business and for taking a moment to reach out to us through Trust Pilot. I am very sorry that your paper was damaged in transit. We are happy to replace it for you. I will contact you today to help. In the future, for faster service, please call us Monday-Friday from 8:30am-5:00pm EST at 1-800-544-4744. We work very hard with our shipping carrier to ensure that our products are received in the good condition they leave us in but in the event that something is damaged we like to make the replacement process as fast and with as little inconvenience to you as is possible. Kind Regards, Sandra Stevens Empire Imports Customer Service
Patty
I have always had a good experience when ordering from Empire. No hassle shopping, just what i like!
Response from Empire ImportsFeb 28, 2017
Hi Patty, Thank you very much for your purchase with Empire Imports and the 5-Stars! Kind Regards, Empire Imports Customer Service
Gerry S.
I have been buying file books from Empire for about 15 years and always pleased with the quality. However, my latest order has spacing for the holders which matches neither A4 nor US paper specifications. Using my Eureopean hole puncher is thus impossible and the only way I can make use of the current order is with a one-hole puncher to get the proper spacing
Response from Empire ImportsFeb 6, 2017
Hello Gerry, Thank you very much for your purchase with Empire Imports and for taking a moment to reach out to us on Trust Pilot. In the future to receive the fastest service please call us Monday-Friday from 8:30am-5:00PM EST at 1-800-544-4744. We are here and happy to help! I looked into your order history and I only see the one purchase of US 2-Ring Binders, not European. The Binders you have are standard US 2-Hole 7cm spaced. I apologize for any confusion. We offer a full 30 day Return policy. If these Binders were not what you intended to purchase you are welcome to return them for a full merchandise refund or exchange. We will reach out to you today to help you with your return and selection of the correct product for your project. Kind Regards and thanks again! Sandra Stevens Empire Imports Customer Service
Rebecca
When I had a question about my order, I called in. The customer service rep discovered that I hadn't received tracking information due to my email address was incorrect, and she happily told me when I could expect my item, the tracking information and updated my email address.
Response from Empire ImportsFeb 6, 2017
Hello Rebecca, Thanks for your business and the great review. We are so glad we could help! Kind Regards, Empire Imports Customer Service