Ember TechnologiesReviews of ember.com

Quite unbelievable how this gets so many great reviews online as a technology, but yet the underlying customer service is so bad. I bought the 10oz mug and, after using it for a few weeks, decided I wished I'd gotten the 14oz mug instead. I tried to use their online return service to initiate a return, but it doesn't work for orders outside the US, so I had to email customer service. After chasing them a few times, I finally received a response three weeks later, asking me to ship the mug back to the US at my own expense (GBP 15) and send them the tracking number, and then they would refund me. After reading all these other reviews about how bad the returns process is, I have decided to just keep the 10oz. I am very disappointed in this company and would not buy from them again.

Purchased x2 ember mugs but unfortunately needed to return. I followed the instructions on the website to do this. 1 week later and still do not have an RMA or return address. It's illegal in the UK to not allow me to return. The only option I have is to initiate a charge back, looks like I'll be getting my mugs for free. I encourage anyone else to use the charge back function if having issues. Update, 17 days since contacting regarding a return and still no response. I will be reporting this company for illegal trading practices.

Coaster for my Ember Mug failed after less than 3 months of use (same issue as hundreds of other owners with charging pins becoming inaccessible, so it is clearly a design fault). Customer service is unresponsive. Very disappointed. Would not recommend this product or company.

2 MUGS FAILED! (IN LESS THAN 1 YEAR EACH) First of all, it takes a very long time for their customer service team to respond and make you jump through hoops. It took 3 weeks and about 6 emails on my part to get a response. My first mug battery failed and they made me go through a TON of troubleshooting and then still didn't replace it, said it was 1 mo outside the warranty etc. Second mug, the enameled paint on the inside started peeling :( I only use it once per day and am very careful with my things. Finally they offered to replace the mug, but I didn't want one that was painted again and asked to get a black ceramic one instead... nope, they will only replace the mug, not the base, so my $150 mug would be mismatched. For the price of their items, it's ridiculous they don't stand by them or have better support. This will be my last try with Ember and seeing all the similar reviews here, I wish I never would have bought one. Someone will surely come out with a superior product eventually and they will lose their customers. :( I would have bought one of these for my mom, seems like a great gift, but not with all these quality issues.

Received an Ember Tumbler as a present for Christmas.... It stopped working a few days out of the box. Contacted Ember via email and was told there was a "longer than normal response time" but was asked to send pics of the bottom of the tumbler, which I did. That was a month and a half ago.... Still no response. Tried again... No response. Contacted them through IG... No response. I now have a $175+ paperweight that actually isn't even very good at that.

Tried three times to get a response from customer service and still none. The charging tray has failed after only two months use. No one responding...very irritating

Mug didn’t work as expected. Pretty poor product. Great idea of course but so many things that just don’t work as they should. For the cost v disappointing. The worst part though is the follow up and trying to get a refund. Utterly useless customer service levels. We’ve had to send about 3 emails to get one reply a week later. They respond on Instagram but don’t do anything about it. How you can operate a company like this is beyond me. Needs major investment clearly !!

Buy it on Amazon, don't buy direct Bought a mug upon request for a family member who later changed their mind. Great, there's a 30-day money-back guarantee (based in the EU). Unfortunately it wasn't that simple. It took several emails to get a return authorized, had to pay for return shipping (fair enough), and it took several emails again to get the full amount back. It was a huge hassle and therefore I wouldn't recommend that you buy direct from Ember.