Ember TechnologiesReviews of ember.com

I’ve left my original review below this update: A week later (October 3, 2026) I contacted the “contact” portion of Ember customer service and they promptly and apologetically replied and went above and beyond to keep a 6+ year customer happy. To me, customer service will always be the most important aspect of any business or company involved in providing a product or service, Ember customer service did an exceptional job in this regard. I’ve replaced my ember 2 - 14oz 2 times and the charging coaster over 4 times. Years ago ember was responsive in my emails, acknowledged the fault the product and the first was replaced for free, the second was replaced for $60 and now the battery is degraded and the sensor to detect liquid is faulty. I let them know I had the product over a year and provided the serial number and they still had me take photos and provide proof of the issue as if they were going to help only to then say the product is out of warranty but I could replace just the mug for $98 without the charging coaster. The ember 2 is $99 on Amazon with the charging coaster. When I pointed this out they never responded.

The mug was defective from beginning. the discussion with customer support was extremely slow it took about 4-5 month to really have an action on my complain. I was sending reminders every week. I got one or 2 emails to send some details and silence after that. I assume it took time for my ticket to reach the corect person. I was very pleasantly surprised, after a bit more than 4 moths I was getting immediately reposes to my emails. And I got a replacement in 2 days.

I bought an Ember mug 2 in the middle of July this year and the charging pad has failed, one of the two pins have receded and isn't springing back up which stops the charging of the mug. Not even two months of use and it's broken (Not corrosion or water damage as I clean the contact pads of both mug and charging pad). Emailing got me an AI agent, I got put through to a person and they confirmed that they could send me out a replacement charging pad no extra charge.

I love this mug, I’ve had it for 3 years and it’s always worked amazingly. What doesn’t work well is the charging coaster. It has two pins, and these just aren’t very fit for purpose. They seem to break easily, one ends up staying depressed and then the coaster won’t charge the mug. I have had about thee coasters now and always the same issue + It’s just happened again. Surely there is now wireless technology that would work rather than having a pinned coaster. Especially as they clearly don’t do well around liquid, given the fact it’s a mug to carry hot liquid it seems rather silly. Now you’re probably reading this and wondering why I gave 4 stars. And the reason I have is that the customer service has been exceptional. Once I email and send photos they have always got a new coaster out to me and it’s given the mug a new lease of life. Yes it’s a hassle when it breaks but I have the confidence they will sort it out for me & I love my mug, I enjoy every hot drink I have in it. I just really hope they sort out the charger issue!!

Works really well if you keep it on the charger, but dies quickly if off the charger. Still worth it IMO if you like your beverages to stay hot!