Ember TechnologiesReviews of ember.com

My father has bought 3 mugs and 6 charging plates (including 2 third party chargers). All charging plates have failed within 3 to 6 months with dropped/stuck pins. Lousy quality for an expensive item. Don't waste your time and money on these.

Placed a order for customized coffee mug as a gift. Realized after submitting order there was an error in lettering for customization, immediately(<15 minutes) attempted contacting company to rectify. No phone contact for this company and apparently they only utilize AI response. Numerous attempts to have the error corrected and every response replied item already ordered and processed...and item not eligible for return. I didn't want to return the item simply correct the error...since when does any company process a customization order within 15 minutes on a Sunday morning. Numerous attempts at effecting a resolution and completely denied. Avoid patronizing this company customer service is non existence. Obviously, Ember Technologies has no interest in satisfying the customer or resolving issues. They simply take your payment and absolve themselves of any responsibility.

It started with a July 4 discount that was not included on my checkout price. When I contacted Ember they assured me that a refund would be made. They say that the refund was processed on July 2. It is now July 22 and neither I or my bank has received it. They continue to tell me that it was processed on July 2 but won’t tell me to what account the process used. The number wasn’t large enough to worry about. The company and its products are large enough that customers should know with whom they are dealing. OTHER TEMPERATURE CONTROLLED MUGS ARE AVAILABLE. CHECK THEM OUT.

Purchased 2 cups from this company, one stopped getting hot, chargers are fine. They wouldn’t help me fix it or replace it. Made me trouble shoot for weeks and then said there was a technicial error. Then said they needed a receipt.I told them when we first started speaking the cup had been over a year old. Customer service is horrible. Buyer beware, if it breaks your out of your money and they will not assist.

Purchased a mug for my husband. He charged it and connected it to the App. He didn’t like the idea of having to use an App for the temp control and we immediately decided to return it. They charged a $10 return fee and a few weeks later I received an email saying that because we turned it on (never actually used it though) we were not eligible for a return/refund. No word about if they are sending the mug back to us or what the plan is. Their return policy is ridiculous. Don’t buy one.

I've had the mug for four years and replace the charging coaster over 8 times. Done with it, what a waste of money

I ordered this mug. Hated it. Bluetooth lost connection repeatedly. Please don’t disregard these reviews. I returned with THEIR shipping label, per their policyNever got my money back. Now I’m out the mug AND money.

SCAM on return. I purchased 4 mugs on Black Friday 2025 as gifts I I returned 3 of them. The company received them on 12/16/2025. Today is 1/31/2026 and I have not received my refund. I have been in contact with them several times. I am told to be patient. ARE YOU KIDDING! I was told that returns would take 7-10 days. It has been over 6 weeks. AVOID this place. It is a SCAM.