Ember TechnologiesReviews of ember.com

Worked great for 2 months. Probably a simple fix, but their support is non-existent. Multiple support tickets created, all are completely ignored.

Battery on Ember tumbler won't hold a charge for more than 2 hours. Have tried resetting to no avail. Ember will not respond to over 8 emails I've sent. My daughter spent $235 on this for a gift seven months ago.

Ember Technologies must have total contempt for their customers. Their $140 coffee mug works fine but after a short while, the inner coating starts flaking off...and guess where those flakes are going? Yep right into your beverage! When reaching out to customer service, Katia and Amanda explained how it's "safe" to consume the inner lining of the mug (which is made of collodial silica and inorganic pigment). Then they offered me $22 discount off a new mug, that's all. This mug was barely out of warranty but Ember Technologies will not stand behind their product and would rather suggest that customers ingest the peeling lining of their mug rather than simply replace it, even after the warranty period. Horrific approach to customer service and product support. This is a premium product and priced accordingly. Needless to say, I won't be using their insulting $22 discount and handing Ember Technologies more money. Considering how many other people online have having this same product issue, how about we file a class action instead? Would that get the point across? Stay warm!

They didn’t ship my entire order (only shipped 1 out of 3 items). I initiated a chargeback to my credit card and Ember lied to my credit card company and said they shipped all 3 items. This is a fraudulent company. Stay away

toller Reisebecher aber leider miese Qualität. Der Deckel ist nach 5 Monaten gebrochen! Aber viel schlimmer finde ich den miesen Support! Ich habe noch Garantie auf den Becher, schreibe zig Mails und ich bekomme keine Reaktion!

The mug was great for the 7 months that it worked. The customer service options just generate automated responses. No help available. I gave up after reading that the warranty says it does not cover bluetooth issues, or software issues. I intended to buy multiple mugs as gifts, but I will definitely not be doing that now.

Order via company website has not been shipped for already 2 weeks. 3 cancellation and refund requests has been sent. No response.

Can I give them no stars? I emailed Ember 11/23, about my mug, no longer working within the warranty period, after a month of no response, I emailed them again and requested a response. One month later, they responded apologizing for the delay, requesting photos and information which I provided immediately. They replied one month later, asking for more information, which I provided immediately. This has continued multiple times, including today a response (One month from me providing the additional information they requested) asking me to send them a video; “would you please provide a video showing the following information: - Ember on the plugged in charging coaster with hot liquids inside at your set temp (mug will show solid white) - In the video, please remove the mug from the coaster to show how the LED directly under the Ember logo behaves.”