Ember TechnologiesReviews of ember.com

I have been patient and painfully endured their products for over three years. When the first set failed, I bought another set. (shame on me) The charging bases have an inherent design fault with their contact system. They use a poorly designed spring loaded contact that typically fails after a few months of use. The cups, when new, work well and keep your beverage warm for an adequate period of time. What I have experienced with six of their cups is the enamel lining deteriorated , making a cup unusable. With the most recently purchased cups, we purposefully only ever used plastic spoons to stir, and yet we had the same result. The enamel coating on the bottom inside of the cup deteriorates and is faulty. When Contacting customer service, their bot response was to send pictures, serial numbers, date purchased, and a phone number to be contacted. Abiding to their requirements, led to another email from them basically dismissing my complaint. I’m done with this company. Their customer service is horrible. The design of their cup is quite questionable. Avoid this product. There are several other products on the market that are highly rated that are actually less expensive. I highly suggest for you to Do your research before purchasing.

While it worked it was a fantastic product, but soon the enamel started to flake off and despite promising to replace my cup I waited for 3 months for nothing. Just got AI written responses and false information about my cup being on "back order". The cup was freely available to purchase from both the UK and US stores the entire time. What makes it worse is that I never expected to get a replacement, but they offered it to me, got my hopes up and then never delivered. TL;DR - great product, awful customer service.

A comple scam of a company. I received a black mug2 for Christmas. Really enjoyed using it until it suddenly stopped turning on in April. I reached out to the customer service who initially responded asking for some extra details and photos (which I provided). Radio silance since. I've emailed repeatedly, tried messaging on Facebook, no response other that automated 'we're experiencing hight volumes of messages'. It's not August and I have to been able to use my mug in 4 months with no help from Ember in sight. Avoid at all cost, not worth the money.

After 1.5 years of using the mug a few times per week, the coating chipped in multiple spots. Additionally, the mug cracked causing it to leak. This is after less than daily use, careful handling, and washing gently with soap and gentle sponge after every use. The quality is poor for the price. Contacted customer service and was offered $20 off on a new mug. I will not be repurchasing.

I was given my copper coloured ember mugs as a gift. I've loved it. But in February the handle started to come away from the mug. It hasn't come off completely but is unstable and unsafe to use with hot liquid inside. I have tried contacting Ember via Facebook messenger support from February until 1st April. Since then by email. I have 3 times had a 'we are currently experiencing high call volumes' message but no more. Today i had another one. i have never known anything so appalling, especially considering how expensive the mugs are. Over 6 months and I am no nearer to getting any sort of resolution. I loved my mug, but have no faith in purchasing a replacement due entirely to their non existent customer support.

After about a month, the mug started delaminating. Customer service got back to me immediately and then told me they would replace the faulty product and to send my address. I responded and they then never reached back out. I have followed up 4 additional times including putting in a new inquiry but nobody will respond to me.

I was given an ember smart travel mug for Christmas. After 4 months the lid broke rendering the mug unusable for its purpose. I contacted customer support who said a new lid would be sent out but that this is currently out of stock. Two months and several emails down the line, I am still without a usable mug or refund for this very expensive mug which is still under warranty. Please spend your money elsewhere.

Utterly appalling, still waiting for a replacement lid 3.5 months down the line after numerous emails and discussions. This very expensive cup, still under warranty is unusable. Poor design, poor customer service, and a poorly run company. DO NOT BUY!!!