Ember TechnologiesReviews of ember.com

The charging plate failed within 6 months of purchase. I have sent multiple emails over the last 2 weeks and no reply. Very frustrating service and customer support. I would definitely not recommend purchasing any of these products.

Dont buy!! Yes the mug keeps the drink hot but in less than 6 months the coating started coming off and then, god knows, what toxic metal you will be having with your drink. Emailed customer service, was promised a replacement. That was over a month ago. Tracking says it was never shipped. I kept chasing, asking for it to be forwarded to a manager if necessary and then they just stopped responding. I gave up. Bad product and bad customer service. Waste of (a lot of) money :(!!

Sold me used mug and are not answering emails.

Serious Quality & Safety Concerns Disappointed with Ember Mug I purchased an Ember Mug and treated it with great care, but was very disappointed to find that the interior coating began chipping and flaking off over time. This raises serious concerns for me about potential toxin exposure, as I may have unknowingly ingested harmful materials. I reached out to the company with hopes of a responsible resolution specifically requesting a replacement mug made of stainless steel or another safer, more durable material. Instead, I was offered only $32 toward the purchase of another expensive mug that could very well chip again. This response felt inadequate and dismissive, especially given the potential health risks. TOXIN ALERT: I urge others to think twice before purchasing an Ember Mug until these issues are properly addressed. Product safety and customer health should be the top priority.

I emailed quite a few times before they replied as I had issues with the mug my daughter bought me for Christmas. I got a confirmation email to say they had shipped on 29th April and would take 3-5 business days for delivery. I’m still waiting and they have actually taken the order off the system. You couldn’t make this up. Would never and would tell anyone not to buy any product from Ember Technologies

I've purchased several Ember mugs over the last 2 years and really liked the mug and how it kept my tea hot for a long period of time. But inevitably, as with any technology driven product, you will run into issues and when that happens, their customer support is frustratingly slow to respond. I ran into an issue with the charging coaster. It took their customer support 2 weeks just to get back to me and request serial number and photos, and after quickly providing that information to them, it took another two weeks for them to request the same information from me again and finally a month after that for them to offer to send a replacement coaster. It's really a shame that Ember doesn't seem to understand the importance of providing great customer support especially considering the price point for their products. They have forever lost a loyal customer in me, as I will never purchase another Ember product if I can't count on timely, effective responses from Customer Service.

I received a sage green Ember 2 for Xmas, and after not even 4 months of light use, the mug has stopped charging. I suspect it has something to do with the pins on the charging base not connecting. I've submitted a support request and attempted to follow up several times over the last month and a half, and I've gotten no response. Also tried sending a message on their Facebook page, and received no response. The mug was great while it lasted, but quite frankly for the price point they're charging for these mugs, it shouldn't be breaking after a few months, and their customer service should be ON TOP of every request. I'm extremely disappointed, and I wouldn't recommend anyone order from them.

I got the black and white Ember mug , The white one inside first showing the coating bubble up ,the white one Flake , I don't know what I have been drinking. They said those chemical coating is harmless! They ask me to give it my address and the serial number, and Haven't heard from them for months, I followed up and the email got ignored. Went on social media,, still no response, now it has been 5 months. Anyway , I don't understand why they would say the plastic coating is safe, anyway , The peeling got worst , and I just Trash it, going back to old school mug, Guess is better for me , less EMF.