Ember TechnologiesReviews of ember.com

I bought an Ember mug 2 in the middle of July this year and the charging pad has failed, one of the two pins have receded and isn't springing back up which stops the charging of the mug. Not even two months of use and it's broken (Not corrosion or water damage as I clean the contact pads of both mug and charging pad). Emailing got me an AI agent, I got put through to a person and they confirmed that they could send me out a replacement charging pad no extra charge.

Purchased an ember mug everything was wonderful for a while. Then the Bluetooth stopped working. It started telling me battery was dead. This that’s telling me all kinds of stuff I contacted ember they said send them pictures. I did. I have done so more than once they continue to tell me they’re closing my problem because it seems to be solved and I’m not getting back to them. This company needs to be banned from selling. They are bad bad bad. Do not buy an ember mug. You will be sorry. This is what they say Hi Cec, We haven’t heard back so that we will be closing this ticket for now. If you still need assistance, reply to this email. We will reopen your ticket and be happy to continue supporting you. Thank you again for reaching out to Ember! On Tue, Aug 12 2025, at 09:44 PM,wrote: and as I have said several times I replied back to you guys. I sent you the information more than once pictures everything what’s wrong

This company is beyond help, after sending them over 150 emails regarding the delivery of my mug. I have decided to give up wasting any more of my time conversing with Bots. I will spend my time now where possible steering potential customers away from this product and in turn wasting thier money.

TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!!! Google search revealed 2 possible C.S. numbers - both bogus (both "out-of-service")! So, went to their website and "reached out" for a charging-coaster warranty replacement on 7/5/25. Literally, 8 e-mails later, I have not received the replacement that was promised on 7/13/25. AND, ALL OF THEIR RESPONSES HAVE HAD "This response was powered by AI."!!! And their tracking URL sent me to a netherworld of some sort that had no connection whatsoever to the replacement coaster that was or wasn't sent! My final inquiry to their AI C.S. promised me on 8/5/25: "Thank your for your patience. I understand your concern regarding the status of your replacement charger coaster. This ticket will be transferred to a human agent for further review and assistance regarding your shipment. Ellie @ Ember This response was powered by AI." Replied on 8/10 that NO HUMAN HAS RESPONDED YET!!! And guess what ... to this very moment, ABSOLUTELY NO RESPONSE FROM THIS "TAKE-THEIR-BIG-MONEY-AND-RUN, CUSTOMER-NEGLIGENT COMPANY!!!" They charge a huge premium for their products and then, via their uber-shitty C.S., give you the middle finger when you ask for your deserved after-the-sale help!!! Decent product (mug does seem to be well built; blue-tooth connection to phone app often sucks; charging coaster's connectors seriously under-engineered [the $30 after-market replacement I was forced to buy from the on-line vendor that is named after a South-American river is vastly superior to Ember's crappy OEM one]) but, trust me, keep your C.S. expectations of Ember rock-bottom and you won't be disappointed!!!!!

Avoid this company and their products at all costs. Choose OHOM, Nextmug or any other competitor. My £150 mug lasted roughly 6 months before the ceramic coating inside began disintegrating. When contacting support, at first they seemed helpful and promised to honour their warranty with a replacement mug. Months have passed since then, I've sent their customer support many follow up emails and they simply do not respond. Furthermore, the charging bases have a long standing recurring issue where the pins can become recessed and thus the base no longer functional. This also happened to me... Look at discourse online, these two issues happen very frequently and have been present for years, they have no interest in fixing them. It's ironic that they sell mugs because that's what they think their customers are. Despicable company.

Gave this one star as I wasn’t able to give none. A disgraceful company. I received a black mug2 for Christmas. In April it suddenly stopped working. I reached out to the customer service who initially responded asking for some extra details and photos (which I provided). They then requested the same information twice, which I supplied. I have not heard from them since. I've emailed repeatedly, no response other than an automated 'we're experiencing hight volumes of messages'. It's now August and the mug is unusable there seems to be no help from Ember in sight. Avoid at all cost, not worth the money. The customer service is non existent and the product is not fit for purpose. DO NOT PURCHASE!

Battery completely dead after 1,5 years of use. The mug only works if plugged in now, which makes it impossible to do anything with the mug, because it requires you to access the button on the bottom of the mug to be able to interact with it on the app. The problem is that it runs out of power within 2-3 seconds of being removed from the charger

Bummer. Great product by these reviews confirmed my theory that they don’t care about customer satisfaction. Had several issues with my travel mug ($180). What could have been an easy fix became a hassle. No response from customer care. Had to message an AI bot that didn’t result in anything. No human phone number to call. This is everything wrong with what should be a great company but no customer care.