Ember TechnologiesReviews of ember.com

The product has two major design flaws that make it a poor choice and a very poor value for the money: 1) It charges using two tiny electrodes sticking up from the base that make contact with the bottom of the mug when it is resting there. The problem is those electrodes don't hold up very well. My experience is that one of them got pushed down to the point where it won't make sufficient contact and the mug will not charge. 2) Notice how the base of the mug is rounded (and it is rubberized). If you have it resting on your desk to the side (or even right in front of you), if you knock it (which is easy to do if you move at all or reach for something) guess what happens? The mug tips over, spilling your beverage all over your desk soaking your work, your books...anything else in the way. What a mess! The customer service is customer no-service. The remedies they publish on their site are not working for me. As they suggested, I have "reached out" to them via email...three times. Repeatedly, no response. I have observed other competing products at a MUCH lower price point that do NOT have the design flaws just mentioned: 1) they use magnetic induction to charge the mug so you aren't dependent on tiny electrodes that don't hold up very well, and 2) the bottoms are very modestly rounded and the shape is more trapazoidal, if you will, so that if you knock it with your hand while working, instead of tipping over spilling all over, it just scoots. Both are superior design features. I bought the product because these guys were the first to market, and I thought that would make it the best. (Plus, I thought it looked pretty cool.) Experience has proven my decision to be a bad one. Knowing what I now know, I would not buy it again, and after about 24 months of use, will probably end up throwing it in the garbage.

Ember cup malfunctions showing sequential flashing lights. Ember will not respond to repeated emails and will not answer phone to provide assistance.

Mug suddenly stopped working. Getting customer support was incredibly difficult, on average a week in betweem responses. Eventually they offered to let me buy a replacement mug at a $22 discount! Laughable.

Unresponsive customer service. Mug broke (battery died and won’t recharge) and I’m being ignored when trying to file a warranty claim. Update: I contacted Ember’s customer service team via email, Instagram, Twitter and Messenger on November 14. It is now December 22 and I’m yet to receive a response.

Based on my personal usage of gen1 warming mugs, these products exhibit extremely bad performance from a couple of different perspectives. The first is that the bottom mug component is cracking and flaking off. It is getting severe again even though I had to pay for its replacement mid year for same issues. Ember was quite uncooperative in that they made me pay for half price for the replacement. Now one of two of my mugs have failed. It will not charge now it is useless. It’s not that we used them continuously but occasionally for hot chocolate. So we are very upset in this investment.

Mug lid not working - customer service 4 emails nothing after almost a month. Seems breakdown renders your £200 cup worthless landfill tat

If they had 0 stars that would be the score. The cup does not connect with the base. I have had it two weeks and not been able to use it. The app does not work properly. Asking Cust Service for help is as useful as planning a camping trip on the moon. Their instant standard reply is 'we are too busy to help customers at the moment. When we can be bothered, we may address your query but that time is not now'. Or words to that effect. Not a single reply other than 'we are too busy and important to deal with people who keep our business running, ie customers'. Thanks for nothing, literally.

Dreadful customer service, mug stopped charging, have replied to their emails 3 times, have tried all the trouble shooting but still not working. No one answering. DO NOT BUY !!!!