Ember TechnologiesReviews of ember.com

Contacted them for the coaster pin issue. Was promised a replacement 2 months ago. Still waiting. Tried contacting them and they respond after more than a week each time promising its being dispatched shortly. Terrible customer service and terrible coaster charger.

Ember customer service sucks. They don't care, they are like weird robots who just tell you to keep warm. Yet another coaster pin issue and they have promised for 6 weeks to send another. They are as low as a company could get. I wouldn't ever buy this trash again.

As other reviewers have said, it is pointless having this mug as it never remains connected to the app so every time you try and use it you have to go through the whole searching and pairing process, which inevitably fails. This is not a short term problem. I have had the mug for over 6 months and nothing has improved despite thousands of reviews which state the same issue. I have many other devices connected via Bluetooth and never had a connection problem. The only way to effectively use it is to get it set and forget about the app. This means you can't change the settings or preset temp.

One sole reason for 5* - Melissa in customer support. I had a mug that had started to deteriorate at the base. The support team knocked it out of the park in taking ownership of the problem and resolving. This is what customer service is all about.

Returned a travel mug as I wanted the base mug, they failed to provide proper return details and have sat on the refund for a few days now

It's nice coffee mug with a warming plate. If you're purchasing it to be able to use the app to keep it hot off the plate, especially if you have an Android device, do not purchase this product. Even the Ember website shows that they haven't done product testing on newer Android phones. I would understand if this were a brand new item but it's been sold for years at this point. And at a cost of $150, the customer should be able to expect a product that works as promised. Ember does not work as promised.

Received an Ember mug for Christmas. I don’t think I can go back to a normal coffee mug ever again… this thing is incredible. Usually, I’ll make an evening tea. By the time I’m done sipping on it, the tea would be cold. Not anymore! I’ve used this mug two nights in a row now. Each time, my tea stays the perfect hot temperature. The mug even syncs with the Apple Health app, so you can track your drink consumption vs caffeine and heart rate. I highly recommend the Ember mug!

I have had the common issue with one of the pins on the coaster staying depressed so it won’t charge the mug. A real design flaw and great shame as I will miss this mug.