els petReviews of elspet.com

Would not give even one star if that was an option. This machine is not worth the money. I purchased this at the end of May so i have had it 2.5 months. When it came, took awhile to set up. The buttons on the side worked. This lasted 3 weeks and then stopped working. I was still using it via the app until 2 weeks ago when it all stopped working. I did everything i could find in various videos online and nothing. I have tried to call, leaving 2 voice mails and i tried to use online chat. Always get the message that all customer service reps are busy but someone will get back with me. No one ever has. Returning it is not an option as all of the fees to do so means you end up with no money. In looking in the facebook group, scammed by elspet, it is disgusting to see how many people are in the same boat

Is not that good I had it and it wrecked after few month I’m still waiting for them to get my money back or replacement after 3 month still waiting for it. dont waste your money

We had some trouble at first getting it to work right but once we figure it out, WE LOVE IT!!! Super easy to clean and keeps the smell away!!

TERRIBLE. Worked for 2 months then broke. Company waited till after 90 day return period to reply. Box is huge and it costs more to return than it does to buy. STAY FAR AWAY from this scam company. They are not interested in being a reputable company selling crap pruducts.

Totally didn’t work out of the box. Tried to get a refund. Got nowhere with them. Still no return label. Not even a phone number to call and get help. Buyer beware!!!! Stay far far away from this company. I tried to have my credit card company dispute it, but they defend themselves and say I still have the product. Because you won’t provide a refund and return authorization! SCAM!! SCAM!! SCAMM!!

The machine delivered worked for about a month. Then the rake got stuck. I worked through all troubleshooting they gave me. Nothing worked! They advertise a risk free in home trial and will not honor it. They offered me $20 for a machine I paid $280.00 for. DO NOT GET CAUGHT IN THE FRAUD!!!!!!!

These verified positive reviews just now popping up are very obvious marketing soundbites with bad translations. Just adds to their scam. I Purchased the automatic litterbox May 2024 -it worked for a few weeks then I started having issues. Looked online for troubleshooting then contacted support 2 months after receiving it. The website states a 90 day trial which would mean that they would refund the purchase if unsatisfied. Well the thing doesn't work. But they charge outrageous fees and make you pay to return it which ends up totaling a ZERO refund. They know exactly what they are doing. Check the FB group called Scammed by Elspet for more honest reviews and issues. They HIDE negative comments and reviews and even try to bribe others to take negative things down. F rating on BBB emailing you is a WASTE of time!! I've already WASTED enough time dealing with useless "Anna" and "luna" via email. No thanks. My bank already took care of me!

This product is total garbage. Didn’t work straight out of the box. Customer service is a complete joke. If you got taken by Els Pet join us on Facebook am Scammed by ELSPET and join us in taking them down. We are hoping to pull together a lawsuit against them. Update: Sorry, not sorry, Els Pet, I spent months sending you emails to your customer service only to be given the run around and threats to sue me if I didn’t stop leaving negative reviews, which are true. You refused to stand behind your in home trial or warranty and I eventually had to dispute the charges with my payment method to get my money back. Hundreds of people having the very same issues I had have come forward as well. Don’t lie and say you’re sorry because you are not. If you were sorry you would stop scamming people.