els petReviews of elspet.com

A friend purchased this litter box for me. At first it was fantastic and meant I didn't have to race my dog to the litter box once the cats had used it. Sadly my friend passed away. The litter box stopped working a few months later and I approached the customer service department via email as im unable to communicate verbally a lot of the time due to having CPTSD. I explained that I obviously couldn't get the receipt or order information and was told it wasn't an issue and I was asked to try various things to see if they could restart the box. My friend didn't have an account he could pay from so someone else ordered the box for him. I was asked if I wanted a refund or replacement. I wanted the replacement as it was a gift from my friend. The following day I get an email saying they knew the fault to be sensors and it is a known fault and decided they didn't have to send out a replacement as my friend wasn't here to give the details of who ordered for him. They them suggested I buy the parts from them and fix the box myself. I'm beyond shocked as I had explained about not being able to get the order details or receipt before and was told it wasn't an issue. SCORE IS ONE AS IT DOESNT ALLOW FOR A ZERO! It's sickening to think they are not going to fix it and they are also intending to keep the money my friend paid in good faith. Taking advantage of the fact he can't communicate his disappointment.

The robotic cat box when it works is a good product. We have two cats that took to it right away. I have had a few problems that I tried to contact the company by email, chat, on line contacting and telephone. NO response. The rake is not working at all and I now have to manually clean the box. We purchased a two year warranty that doesn't do us any good if the company won't respond. Elspet, here is another opportunity for you to respond.

This litter box is awful! I've had mine since April I believe and it is already broken. I cleaned it, kept the litter filled properly and endured that the rake was cleaned. Now the rake will not move and I'm arguing with the company for a refund. It comes with a 1 year warranty it states. I've already had to work in it due to malfunctions a few times before this. It is a nightmare. A plain old litterbox is much easier than this catastrophe!

This company has to be one of the worst customer service experiences. The The litter box malfunctioned, and and after emailing at least 10 times back-and-forth asking for a return sending videos doing multiple rounds of troubleshooting the agent has the audacity to tell me that a return would be inconvenience for me and my family. I am appalled. I’ve never seen anything like this. It was just so crazy. The box works for two months. It’s a 90 day guarantee return and they are making it the most difficult process in the world. It’s insanity.

Rake stopped working after 3 months of usage. Customer service is a joke. Wants pictures and videos. I sent them. Every 10 days they are sending me an email and want me to try a different trouble shooting. They are not granting refund or replacement. Think 10 times before spending 400$ to this scam.

Terrible customer service. Box worked well for the first 5 months. Door stopped closing so now I have been waiting for 2 months for a solution. Now customer service won't answer my emails any longer. This company is such a scam.

Waste of money, customer service is horrible. Didn't work straight out of the box. They won't send me a return label, they want me to make a video of it not working. I just wa t to return it and get back my money???

It has only worked 3 days out of 2 months, and customer service does not respond.