El Pollo LocoReviews of elpolloloco.com

Very good options for you to enjoy your meal time

Todo muy rico,personal amable y siempre con una sonrisa

The chicken was some of the best chicken I ever had we need one in Cincinnati, OH bad please put one of your chain in Cincinnati oh

I have been a customer of Pollo Loco for some time now. They are always friendly and polite to me. Talking about the Mira Mesa site (especially John and Dayla) where I eat lunch. They go the extra mile, sometimes I even get an extra piece, ... however smile is always there.

The mobile app sucks. The corporate customer service dept also sucks. The app is slow. After I added all I wanted to an order and ready to add a reward to the order, the app said "unable to contact the restaurant location ". I wrote customer service and they did nothing.

The service and the food, menu and flavor, are great. One of the employees at the Menifee restaurant did and amazing job in helping me. Her name is Olga Gonzalez, she went the extra mile in helping me with the menu and other questions that I had. She was very exceptional. Congratulation Pollo Loco for having employees like Olga.

Workers there are extremely rude. Be aware no dining in! Actually gave me and my family raw chicken. Heard in spanish that they should never serve chicken like that again! Never told us about a “wait” and at least gave us a refund.

I like most of the food but my biggest problem is the chicken quesadillas. Every time I get them they’re extremely burnt to a crisp. I’ve been there multiple times (Linwood, Barstow). Even when I ask them please don’t burn the quesadillas…. ITS STILL THE SAME… BURNT I have pics but this site won’t let me post them