El Monte RVReviews of elmonterv.com

Everything went well, service is great! I would rent a camper here again for sure! :)

I was in vehicle #35817 when I received it, it was dirty, the floors were dirty, the cutlery was sticky. In addition to that, the employee who greeted me was unwilling to explain the proper functioning of the vehicle. But the worst part wasn't that, but rather when, after driving for a couple of hours, I arrived at my first campsite. As soon as I turned off the truck and was relying solely on the battery power, everything failed. The lights flickered after 15 minutes, and when it started to get cold and I tried to turn on the propane heater, it only came on for 5 seconds before shutting off completely. No more lights, no more refrigerator, and no more heater. It was a very cold night, and you could really feel it inside the truck. My wife, my 3-year-old son, and I spent a very cold night. The next morning I called the roadside assistance number and they told me to go to a place 15 minutes away to have the batteries changed, but they didn't have them. So they told me the best option was to drive 30 minutes in the opposite direction from where I was continuing my trip to a workshop where they could change the batteries. I did this, losing approximately 3 hours between going there, waiting for them to change them, and returning the way I was going. I wasted vacation time and money, not only on fuel but also on the food in the refrigerator that spoiled due to the lack of power. After all that, the trip went normally and the truck worked correctly. Now, when I went to return it on May 3rd, another problem started. Apparently, the rear bumper has a very small dent, which I don't remember when it happened since I hadn't noticed it. To summarize, they charged me $1200 for the rear bumper damage, even though I had VIP insurance But for delivering a dirty truck, spending a freezing night with my family without electricity, having to throw away food, spending money on gas to drive back and forth to replace the batteries, and losing half a day of my vacation, they're only refunding me $90 in compensation. It seems very unfair that if I have to cover the excessive costs of the bumper repair, the company, El Monte, won't take responsibility for all the lost time, money, food, cold, and stress that my family and I endured.

Customer service line was always responsive. Answered all my questions, even when traveling .

promp and responsive the booking was totaly on internet.

Great service. Good and new car

very comfortable RV. The staff in NJ was great!

It was first time to rented a RV. A new experience to hade a vacation. Wake up in the nature was great. We meet a lot of nice people in this two weeks. The RV was perfect for us. The size was good enough for us.

Wir hatten eine wunderbare Einführung von Milan. Alles wurde perfekt erklärt. Danke an Milan