El Monte RVReviews of elmonterv.com

Beim ersten RV war der Kühlschrank kaputt und es dauerte ewig bis wir ein Austausch Fahrzeug. Das funktionierte dann gut und deshalb 4 von 5 Sternen. Einfach Rückgabe

非常感谢EI Monte团队的支持，我在美国旅行留下了美好的记忆，实现了第一次房车自驾美国东西部，感受到自然与人文的魅力

Wir haben gute Erfahrungen mit El Monte in Las Vegas gemacht. Wir hatten Class C Large gebucht und einen Coachmen Leprechaun mit Slide-Out bekommen. Er hatte zwar innen einige Schönheitsmakel, welche aber wohl den Vormietern zuzuschreiben sind. Manche Leute haben einfach keinen Respekt vor fremdem Eigentum. Technisch war der Wagen einwandfrei, sauber war er bei Übernahme auch. Die Übernahme sowie die Rückgabe selbst liefen ebenfalls reibungslos ab. Wir bekamen eine gründliche Einweisung. Insgesamt gibt es nichts zu beanstanden, wir würden dort jederzeit wieder buchen.

Staff were a pleasure to work with. The preparatory materials -video and written guide were very helpful to make our experience informed. RV was clean and equipped. Everything operated well- no problems.

Overall we enjoyed our trip but the rental process was not seamless at all. The amount of nickel and diming El Monte does is insane. You want to use the built in generator? that costs extra. You want to use the attached awning? that costs extra. Our toilet was malfunctioning from the beginning, literally during our initial walkthrough the representative had to slam his foot down on the toilet lever repeatedly to get it to stop filling with water, it almost overflowed while he was showing us around the rv, we happened to hear it and that's when he ran over and slammed the lever over and over to get it to stop filling with water. After a couple days of dealing with the faulty toilet lever it finally gave out all together and we had to keep the water off in the rv completely or the toilet would overflow and flood the bathroom. We had to do all the work to find a repair place while on the road and follow up repeatedly with El Monte's service line to get them to please call the repair shop and pay for the repairs so they would get us scheduled. We were without a working toilet and water to the whole rv basically for the first 5 days of our trip until the toilet was finally repaired. At return they comped us 1 day of the rental cost for our troubles. Nothing like having no running water or toilet in the rv for 5 days but they gave us back $199. I would not rent from them again due to these issues.

Overall, pretty good. Some minor issues with the RV.

We will definitely rent one of your clean modern RVs. We found all of your staff at the Las Vegas facility to be friendly and knowledgeable.

I usually give a business the benefit of the doubt but I’ve never been so blatantly disregarded as a customer. Within a half hour of picking up our rv rental, the generator shut down & wouldn’t run. We immediately called roadside AND the rental location. It was 100 degrees out so we were needing this fixed ASAP! I was told multiple times a technician would come and fix it, so we waited around all day. Instead of being out enjoying our vacation, we missed all of our plans waiting for them to arrive. Nobody ever showed. We kept calling back only to get the run around. The office ended up closing (still no communication whatsoever). We called roadside again. They said they would call back, or get a technician out. We sat in 100 degree weather that entire day waiting and a tech never showed up. Actually, still haven’t received one phone call from this company to this day. I decided not to wait on them or TRUST them the next day, so I had to take it upon myself to figure it out. I drove the rv BACK to the rental place the next morning to swap it out. Nobody seemed to even care enough to address the situation with me. In an effort to salvage the rest of my vacation, I decided to deal with it when we got back. Worst customer service I’ve ever experienced.