El Monte RV Reviews | Read Customer Reviews of elmonterv.com

El Monte RVReviews of elmonterv.com

4.1832 reviews
Vehicle Rental
12818 Firestone Blvd, Santa Fe Springs, California

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El Monte RV

About El Monte RV

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

El Monte RV (elmonterv.com) has 832 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: elmonterv.com
Website: elmonterv.com
Category: Vehicle Rental
Location: Santa Fe Springs, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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El Monte RV reviews

832 approved reviews, newest moderated first

Matthew
Jul 19, 2026
We had the worst experience ever I’ve…
We had the worst experience ever I’ve emailed several times. We also got hurt on the steps to the rv and no one has contacted me. But yet I get a reminder to do a review which I have already done before!
Response from El Monte RVJul 20, 2026
Thank you for bringing this to our attention. We’re concerned to hear that you and your family were injured and that you have not received the follow-up you expected despite contacting us several times. Please contact our Guest Services team directly at [email protected] with your reservation details so this matter can be reviewed.
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Maximilian R.
Jul 18, 2026
Overall
Overall, the experience was very good; however, I felt there was a lack of communication in my language (Spanish or Portuguese) to better understand how to operate the vehicle's systems. I consider the fuel consumption to be too high—in our country, large vehicles use diesel with additives, which makes them more powerful and fuel-efficient. I also found that the gray and black water tanks fill up very quickly. All in all, it was a good experience, but better performance is needed to make the trip more enjoyable. As for El Monte, I recommend them and have no complaints, other than the points I mentioned earlier. Thank you!
Response from El Monte RVJul 20, 2026
We appreciate your detailed feedback regarding your recent experience. We are glad to hear that overall it was very good. We understand your concerns about the lack of communication in Spanish or Portuguese for operating the vehicle's systems, and we recognize the importance of clear instructions in multiple languages. Your observations about fuel consumption and the rapid filling of the gray and black water tanks are also very valuable to us. We are always looking for ways to improve our vehicles' performance and the overall enjoyment of our trips. We are committed to enhancing our services based on your insights.
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Lynn
Jul 18, 2026
Well Done El Monte RV!
The RV was available on time and the check out and then the check in upon return was easy. Do book your pick up time as soon as you can so you have the best options available. Registering online ahead of time saved a lot of time. The RV was just perfect for our weekend "camping" trip. Staff is terrific-they hire well!
Response from El Monte RVJul 20, 2026
Thank you for your fantastic 5-star review! We're so happy to hear that your pick-up and return were easy and that the RV was perfect for your trip. We appreciate your kind words about our staff!
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Ariel
Jul 17, 2026
The best expireance off oll time
Ferst th rv was mechanical very good no problem at all,motor,ac,body... Sekend,we were runnig a smoth ride all the trip
Response from El Monte RVJul 20, 2026
Thank you so much for your wonderful review! We're thrilled to hear that your RV was in excellent condition and that you enjoyed a smooth ride throughout your trip. We truly appreciate you sharing your positive experience!
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Gil
Jul 17, 2026
Very Courteous Employees 💯👍😎
Very Courteous Employees 💯👍😎
Response from El Monte RVJul 20, 2026
Wow, we appreciate this so much! Thank you for the 5-star review and for sharing your experience. We’re happy you felt taken care of, and we’re grateful you trusted us with your trip. See you next time!
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Morgan
Jul 17, 2026
Great RV rental
Great RV rental, will definitely use them again, some how we booked the wrong size and they got us into the right size we wanted and that made our 13 day road trip so much more comfortable .. you guys rock!
Response from El Monte RVJul 17, 2026
We're so happy to hear that we could help you get into the perfect RV for your 13-day road trip! Making your journey comfortable is always our goal. Thank you for your kind words!
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Yuta
Jul 15, 2026
Good explanation before driving and…
Good explanation before driving and support for trouble thru email timely. RV was clean and there is no critical problem.
Response from El Monte RVJul 15, 2026
We are so happy to hear you had a great experience with our RV and found our explanations helpful. We appreciate your kind words!
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Robert
Jul 15, 2026
Good Trip, Frustrating RV
The RV was a 2025 model, but it already had over 50,000 miles on it—and it showed. The TV rattled excessively for the first two days before eventually breaking loose from its mounting bracket a few days into the trip. A cabinet door fell off on the first day, and there was a major heat issue that allowed excessive engine heat to pour into the cabin throughout the entire 8-day drive—in the middle of July. It made long driving days far more uncomfortable than they should have been. I contacted El Monte during the trip to report these issues but never received a response. That lack of customer service was just as disappointing as the condition of the RV. I understand rental vehicles get heavy use, but I expected a 2025 model to be better maintained and, at the very least, to receive a response when reporting significant problems during the trip.
Response from El Monte RVJul 15, 2026
Hello, Thank you for sharing your feedback. We’re sorry to hear the RV did not meet expectations and that you experienced maintenance concerns during your trip. That is not the level of vehicle preparation or support we aim to provide. We also understand how frustrating it must have been not to receive a response after reporting these issues while traveling. We appreciate you bringing this to our attention so our team can review both the vehicle condition and the communication breakdown with the appropriate location team.
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