El Monte RVReviews of elmonterv.com

Excellent service, clear information and practical basic instructions, both at the check in and check out. Motorhome with great facilities, without any problem with maintenance.

Es war unsere erste Reise mit einem RV. Bei der Übergabe wurde uns alles ausführlich erklärt, alle Fragen wurden beantwortet. Während der Reise kontaktierten wir zweimal den Kundendienst. Wir haben innerhalb kürzester Zeit eine hilfreiche Antwort erhalten. Die Übergabe am Ende erfolgte schnell und problemlos.

Overall it went well, but there are two or three points that absolutely need improvement. The most negative point is your system for security deposits with foreign credit cards. Indeed, there were four of us, each with three credit or debit cards from French and Swiss banks; none were accepted by the system, which is not acceptable in 2026, Especially for a company that deals internationally in vehicle rentals. At the Las Vegas branch, the young woman who greeted us did her best and tried to be understanding when the system rejected our cards, but unfortunately, there was nothing she could do. She brought in her manager, a small woman with glasses who was neither friendly nor empathetic. She didn't try to understand and tried the credit cards, which didn't work. She told us to sort it out with our bank and come back tomorrow. This was unacceptable, especially since we are nine hours ahead of Las Vegas in France, making it impossible to contact the bank. Thankfully, my wife spoke with a very friendly and welcoming young Black woman who called the man I thought was the real manager, who sorted things out for us the old-fashioned way, on a written document. Despite everything, we lost two hours of our time and had to cancel some of our visits. On top of all that, the campervan's tank wasn't full, and the electric charging cables weren't available at the campsites; obviously, we only noticed this at the first campsite. We therefore had to book a hotel for the night because it was far too hot and we couldn't stay in the campervan without air conditioning. Fortunately, the after-sales service was competent and responsive, although we still had to make a long detour to pick up the cable in Flagstaff. In the end, it's lucky I took a picture of the fuel level because the gentleman who received the campervan would have charged me. This gentleman from the San Diego agency was very welcoming and friendly.

from check in to return everything went smoothly , staff very friendly and made sure understood everything about my vehicle

Customer service phone reps during the initial rental was awesome. They were RESPONSIVE, helpful and friendly. The office we went into to pick up the RV was, maybe understaffed? They were unorganized for sure. We had a pick up time for 3:00 pm. We had a plan to leave that afternoon for wedding in Montana. We waited almost 2 hours to be told that our RV was not available and they were upgrading us at no charge. The only thing is that the slide out did not work. First off, a larger RV seems to need more gas, they said not much more. And they had the right, per their contract to put us in a larger one at time of pick up. I did state that for the amount I am paying, I want an RV that is in complete working condition. To that, the manager said, there is no guarantee that the rv we received would have a slide out anyway. So it shouldn’t bother us that it did not work. They said they could put us in another RV but it would take another hour or so to get it cleaned and ready to go. We were already set back on time waiting so long and they were all antsy because they were closing and wanted to leave. We took the broken rv. Finally, at 5 pm we were taken to the RV. It was filthy and I had to take it home and thoroughly clean it before I could put our belongings in. Think about going into a dirty hotel room and paying a lot to sleep there. During our trip at 3 am one morning we got a constant CO2 alarm. Not knowing what to do I called the 24/7 emergency number on our key at least 5 times. I was hung up on all 5 times. We luckily had another RV-er who gave us some help. No 24/7 help at all. We had told two different friends of ours about El Monty, they are renting a RV within the next couple months, telling them that they were great and had better deals. This was based on the initial customer service over the phone. I would not recommend El Monty at this point. Not a good experience.

Air conditioning and fan did not work the first day. No air came out of the vent even though the motor was running. We had to call several times for help, which never showed up. We had to turn off the fuse to turn off the air conditioner motor.

I paid 1500$ as deposit and returned car, everthing was fine except about cleaning, so i paid 1517$ dollor again. Since i return RV 2weeks ago, deposit still did not come my account. They are thief.

Good RV, with a few minor problems however, and outrageously expensive for using at Burning Man.