Max
Very Quick Ship but uncomfortable sofa
Very Quick Ship but uncomfortable sofa. I chatted with customer support before making a purchase and they were very friendly and helpful. I ordered the LONG SOFA which includes the dynamic sofa plus an extra seat, and two ottomans. The packages arrived VERY quickly - 2 days after ordering. (I did not receive, the extra seat which was ordered, because after I ordered, I was informed they were actually out of stock of this item). The set up of the pieces was simple enough, although some of the instructions were sort of lacking in detail. It is amazing the whole sofa, etc. can fit in a box and the honeycomb design is very cool. A few minor complaints on the quality itself that we noticed right away: 1. the pad that goes down on top of the honeycomb on the sofa seemed too large as it sticks up in the middle (like a mountain peak) when sandwiched between the two arm rests. It's not that dramatic, but it seemed oversized since it doesn't fit fully in between the arms. There were small frays on the fabric right out of the box. Like little snags/pulls on the fabric. Otherwise the material feels and looks very nice. I think the fabric makes for a comfortable seating situation, but the comfort of the sofa itself was disappointing. The back pillows are very thin and lack comfort, while the seat cushions are pretty firm and again lack comfort. Overall, we just did not find this comfortable at all. It is not for us and we will be returning the package. Thankfully, it was easy to get a return label from customer service which once again proved to be very helpful. To me, this would make a great sofa for a dorm room or something similar, but not a family room in a home. It might be worth giving it a shot if you need a very movable sofa or won't use it as your main sitting area, as customer service was great and they do offer a trial period. Very cool design, I just wish it was more comfortable.
Response from Elephant in a BoxFeb 21, 2023
Thank you, Max & Taylor, for your feedback. We take our customer's comments very seriously. We emailed you about the out-of-stock extension piece; maybe our email went to your spam. As for the comfort of the seat cushions, some of our customers prefer a sit-in experience rather than a sit-on. We do have the option of softer seat cushions. Would you like to try that before you go ahead with the return? If not, and you would like to proceed with the return, we understand that our elephants are not for everyone.