Elephant in a BoxThe nicest, strongest, most portable last sofa you’ll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy.We didn’t invent the sofa. We reinvented everything about it.Introducing Elephant in a Box. Furnish your home out of a box.
Elephant in a Box (elephantinabox.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Gordon P.
The back pillows need more filler. I will be adding filler from my other pillows. Otherwise I’m very pleased with the product. Thanks Elephant in a Box
Response from Elephant in a BoxNov 17, 2023
We're very happy to hear that you are enjoying your Elephant. Thanks for sharing your thoughts and thanks for being part of our herd! :)
Shannon
Great concept but does not last. Then when there is an issue they do not honor their guarantee. We bought a dynamic with an extension, had issues and reached out. We were told they would send us replacement parts, and they sent parts but they weren’t the correct ones. Now trying to reach out again and they are ghosting me. This whole ordeal has lasted over a year. Do not waste your money and time with them.
Response from Elephant in a BoxNov 17, 2023
Hi Shannon, We're truly sorry to hear about your experience. This is definitely not the experience we want you to have. This situation doesn't align with the standards we aim to uphold and completely understand your frustration with the incorrect parts and the challenges in getting this resolved promptly. Please send us an email to [email protected], with your details so we can offer you a solution? Our product has a lifetime warranty so whatever it is, we will make it right for you :)
Sam R.
Perfect Sofa For A Small Family
Isabelle A.
I needed a sofa to fit a slender doorway and stair without compromising quality and comfort! I found it!
Brian W.
I will start with the good first. The couch itself is decent. Very light and easy to move around, but that’s where it ends for me. The bad: it’s too small. It’s a great couch if you are under 5’6” and weigh less than 180 lbs. I’m 6’ tall and weigh 230 lbs, the back of the couch is not high enough and the seats are definitely not deep enough. After a year of owning it we are having regrets about purchasing the couch, especially for what we paid, this couch IS NOT worth what we paid for it. I could have paid $800 for it and still been unhappy with it. We will be replacing this one with a larger more comfortable couch and relegating the elephant to the basement rec room.
Emily H.
We’ve had our couch for 1.5 years. The first six months were great - came on time, easy enough to assemble, comfortable, looked great. Then, slowly, the couch started to fall apart. The bottom started to come apart from the seat cushion area, etc. The nail in the coffin was when we disassembled the couch to move it - it never recovered. Basically, once a week, we have to shove all the pieces back together, and it’s really not comfortable anymore. Part of the reason we bought this couch was because we knew we’d be moving and it was easy to assemble/disassemble, but it really did not survive the move. To their credit, the company sent us some new pieces when we got in touch. But these pieces weren’t really the problem - the couch had sadly lost its structural integrity.
Response from Elephant in a BoxMay 16, 2023
Hello Emily, we value your review and take all our customer feedback very seriously, and you have a lifetime guarantee. We are a company that stands by our products, and therefore if you are experiencing issues with your sofa we can completely replace it with the latest model. We will contact you directly. Thanks!
TJ L.
The couch couldn’t have been easier to put together and it has held up GREAT. One of the zippers broke on one of the cushions, and they immediately sent me a replacement, no questions asked!
Theodore E.
Spot on delivery when I requested it. Fantastic instructions. And a comfy couch!
