Elephant in a BoxReviews of elephantinabox.com

Terrible. Order was not fulfilled until 3 weeks later. Ignored my emails. Terrible experience.

I bought a vacuum packed bed settee and got an order number and when I questioned my delivery date I was assured it would arrive soon. I’ve tried contacting by phone and messages but had no luck. The site as been closed down and the number unavailable, so looks like I got shafted yet again. I wouldn’t mind but I borrowed the money in the first place cos I’m living h in a caravan with no furniture after a bad divorce. Really gives me no confidence in humanity any more

We placed our order and never got a confirmation. Then we went to the website when we still hadn’t gotten a confirmation a couple days later and couldn’t find a way to contact customer service. We submitted a form through the site and got no response. Saw elsewhere on the internet that they may have gone out of business. Very disappointing as we are big fans of the couch we have - we were just trying to buy a matching ottoman.

First of all I loved the sofa. But it's advertised as having replacement parts and having a warranty. Good luck on either. I was looking to buy another sofa and a replacement part for my current sofa. But I have called their number a dozen times, left voicemails, emailed and submitted messages on their website. No answer and no response. Sad because I really enjoyed the sofa and wanted to continue recommending this company to other people.

The couch is comfortable. The couch is durable. The shipping was quick. The customer service was responsive. The couch needs to be readjusted about once a week to keep things, well looking like a couch. The Velcro is holding, but it seems the back panels of the couch pop out, so I have to redo it. One other note, the couch smelt like smoke-not cigarette- but camp fire upon arrival. I had to use some baking soda and sprinkle it on the surface and then use a vacuum to get rid of the odor. Products designed to eliminate odors by spraying had no effect.

I find it a very cool idea that has a great sustainability in it. It took a huge effort to reach that design. The finishing needs some improvements as in any new technology. I see the saving in trees cut and in the CO2 consumption of transportation. Super easy to assemble compared to IKEA products.

DO NOT TRUST THIS COMPANY. Amazing concept, terrible customer service. I would expect the sofa to last more than 3 years. The paper honeycomb base fails and loses its stretch overtime causing the sofa to sag and dip. Very sad considering the sofa was initially comfortable. Reaching out to customer service over phone, email or chat is impossible. If there's an issue with your sofa, good luck getting it fixed.

Buyer beware. This couch is not worth the money. Very flimsy, parts that do not fit, and thin fabric. Most importantly, they do not answer the phone and are very slow to answer emails. Have already started the return process without even getting the couch fully assembled, Parts wouldn't align. Not as easy to put together as the website depicts. Also know that parts are packed so tight , they are hard to remove from box. Will update on return process and refund. Lets see how smoothly that goes!