Elephant in a BoxReviews of elephantinabox.com

Terrible. Order was not fulfilled until 3 weeks later. Ignored my emails. Terrible experience.

I bought a vacuum packed bed settee and got an order number and when I questioned my delivery date I was assured it would arrive soon. I’ve tried contacting by phone and messages but had no luck. The site as been closed down and the number unavailable, so looks like I got shafted yet again. I wouldn’t mind but I borrowed the money in the first place cos I’m living h in a caravan with no furniture after a bad divorce. Really gives me no confidence in humanity any more

We placed our order and never got a confirmation. Then we went to the website when we still hadn’t gotten a confirmation a couple days later and couldn’t find a way to contact customer service. We submitted a form through the site and got no response. Saw elsewhere on the internet that they may have gone out of business. Very disappointing as we are big fans of the couch we have - we were just trying to buy a matching ottoman.

First of all I loved the sofa. But it's advertised as having replacement parts and having a warranty. Good luck on either. I was looking to buy another sofa and a replacement part for my current sofa. But I have called their number a dozen times, left voicemails, emailed and submitted messages on their website. No answer and no response. Sad because I really enjoyed the sofa and wanted to continue recommending this company to other people.

DO NOT TRUST THIS COMPANY. Amazing concept, terrible customer service. I would expect the sofa to last more than 3 years. The paper honeycomb base fails and loses its stretch overtime causing the sofa to sag and dip. Very sad considering the sofa was initially comfortable. Reaching out to customer service over phone, email or chat is impossible. If there's an issue with your sofa, good luck getting it fixed.

Buyer beware. This couch is not worth the money. Very flimsy, parts that do not fit, and thin fabric. Most importantly, they do not answer the phone and are very slow to answer emails. Have already started the return process without even getting the couch fully assembled, Parts wouldn't align. Not as easy to put together as the website depicts. Also know that parts are packed so tight , they are hard to remove from box. Will update on return process and refund. Lets see how smoothly that goes!

Great concept but does not last. Then when there is an issue they do not honor their guarantee. We bought a dynamic with an extension, had issues and reached out. We were told they would send us replacement parts, and they sent parts but they weren’t the correct ones. Now trying to reach out again and they are ghosting me. This whole ordeal has lasted over a year. Do not waste your money and time with them.

I ordered a new replacement core since my original one broke. The first sent me a core that was too small for my sofa, then they sent me a new core that was wide enough but the height of the back was too short for my original back padding and the depth of the seat was too long for my original seat cushions. There has been so much back and forth and now I have several boxes of the wrong parts in my tiny apartment. This company has made my move significantly more stressful. The irony is, I bought this sofa because the simplicity of its components were supposed to reduce the amount of work to furnish my home… My interactions with the customer support team, although friendly, is very tiresome due to the lack of efficiency and product knowledge.