Elephant in a BoxReviews of elephantinabox.com

My experience with Elephant in a Box has been good. l purchased the dynamic sofa with the desk attachment and ottoman. The couch is firm which I like. It is softening up some as I sit on it more. The pillows are comfy. I may invest in the taller pillows because the back of the couch is low and there isn't much neck support. I have a cat and I feel her fur is pretty easy to clean off of the fabric. The ottoman came broken and took longer than I hoped to be replaced. I thought it was odd that the couch shipped immediately, but it took weeks to get the ottoman replaced. Overall, I really like the company and would recommend. Customer service has been really nice and helpful as well.

We are waiting on a replacement apart for over 2 weeks. Said it was shipped but has never arrived. Very slow at answering emails.

Excellent sofa and very helpful staff

We love this sofa!!!! All the way from ordering, the customer service, speedy delivery, explicit directions, everything was above and beyond. Our guests are surprised that this beautiful sofa came in a box. The base is firm and the back cushions are so comfortable!! A bonus is that the covers can be washed! I would highly recommend the elephant in a box!!

No reply for my emails and the customer support team is not at all trained. No one ever picks up the call. Bad experience. My sofa was faulty and had an email change going on with the support team but they stopped replying after a while.

Everything went smoothly and I am enjoying the sofa and ottoman very much. Thank you Elephant in a Box team for making my apartment comfortable. The only small gripe I have is that there was e-mail sent to verify my address but it went straight to my junk folder so I did not know until I reached out to customer service. The couch and ottoman are both lighter than "conventional" sofa's so it is easy to move around if you need to clean, etc.. No issues so far with the honeycomb, I have a feeling it will last me for many years to come. Once you have the couch unboxed and setup it is hard to imagine how it ever fit into such a small box.

I ordered the long sofa, but received a dynamic sofa. I called into their customer service line and was never able to get a representative on the line, only left voicemails. They will send me an email, but they do not answer any follow-up questions via email. Requiring me to call in and leave another voicemail. It was explained to me that the long sofa is a dynamic sofa + a seat extension. I was only told a week after receiving the dynamic sofa that the seat extension was not in stock. Their lack of communication is incredibly frustrating. I would not recommend buying their products at this point

Love my comfy sofa, and love how easy it is to pack and move it as i move!