Elephant in a BoxReviews of elephantinabox.com

The product is good we have a small tear in the fabric on the front. It’s not as easy as you profess it to be to put together there are more difficulties to it. The sides do not fit easily in the little metal slides for the armrest, there are things that are not easy about this

I had a good experience with every staff member I spoke to whether it be for an order or a problem. I love my couch and my ottoman.

The couch arrived as expected and was easy to set up. It has been easy to disassemble and reassemble, directions are not required once you have set it up once. I would give it 5 stars, but I can't say it is the most comfortable couch in the world, but it certainly suffices.

Fantastic couch! Fantastic service and delivery! I love the furniture. I am a repeat customer five times! I am going to see where else I can clear out in my house to buy more.

Top notch service after the sale. Amazing in every way

Customer service was incredible! Our couches and bed platform are the best! Holding up to chunky humans and dogs!

This is one of the best purchases I have ever made in my life. One thing I hate about couches is they normally only last 2 to 3 years and then they start to depreciate in quality due to use overtime. I am also a huge advocate of trying to find modern technology to accomplish the same idea or better. Elephant in the box has done both I love their products. My couch feels like an extremely high quality couch. It has yet to sag. If I ever move, I know it’s going to be a breeze because the couch will just accordion back into its original shape, and I can take it along with me.

I ordered a new replacement core since my original one broke. The first sent me a core that was too small for my sofa, then they sent me a new core that was wide enough but the height of the back was too short for my original back padding and the depth of the seat was too long for my original seat cushions. There has been so much back and forth and now I have several boxes of the wrong parts in my tiny apartment. This company has made my move significantly more stressful. The irony is, I bought this sofa because the simplicity of its components were supposed to reduce the amount of work to furnish my home… My interactions with the customer support team, although friendly, is very tiresome due to the lack of efficiency and product knowledge.