Elephant in a BoxReviews of elephantinabox.com

***UPDATE 5/20/21*** Ugghhh...didn't want to have to update this review AGAIN but they kind of left me no choice. After the below review was left I received communication from Elephant in a Box somewhat immediately : "What you shared is definitely not the way it's supposed to be. We want to make things right for you, so we'll share your details with our product team and get back to you with the best possible solution. We'll be in touch again soon." Great - now I was looking forward to what their solution would be. To be honest - I had forgotten all about the fact that I'd yet to hear from them in a month until I received an advertisement from them today (5/20/21) regarding purchasing another couch. So apparently Elephant-In-A-Box is hoping that their quick response which leads to no solution will hopefully make you forget that you have a couch marketed as easy assembly but in reality takes hours to assemble with power tools due to their poor craftmanship? Not happening here. Very disappointed in the couch - and now very disappointed in the disingenuous response. Look somewhere else if you are in need for a couch. ****ORIGINAL POST 4/28/21**** After renovating our 3rd floor attic we were in need of a sofa to complete the project. Due to the 3 flights of stairs and twists and turns to make it to the space - we were in need of a unique couch set up. After doing plenty of research we found the Elephant In a Box couch and felt like it would meet our needs. We ordered on a Monday and the sofa was delivered via UPS the following Tuesday. The cardboard box full of sofa parts weighs over 100 lbs - so it was necessary to pull everything out out on our first floor and take up the sofa piece by piece to our attic - no big deal. Once we had all the parts together up stairs - we then started what we thought would be a 15 minute assembly - as the couch advertises. The first and most important thing you have to do is put together the wood beams and line them up with the color coded connectors on the top and bottom of the arm rests. You then have to secure the beams with metal rivets. This seemed easy enough since the video and paper instructions show people effortlessly placing the beams in place and inserting the rivets. Long story short, none of the beam's holes matched up correctly with the connectors on the armrests - one of the beams didn't even have the hole completely drilled through. After about an hour of manually attempting to insert the rivets we then pulled out the hammer. We were able to knock in about half the rivets but then the hammer wasn't even enough. So, we pulled out the power drill, made the holes larger and finally we were then able to get all the beams connected to the armrests with their rivets via hammer. Once we were able to get the beams connected - the assembly process matched the paper and video instructions we had seen. The couch itself is fine - it serves its purpose and we were able to easily get it up 3 flights of stairs. With that being said - the marketing and advertising of this couch assembly being all of 15 minutes with no tools necessary is simply not true. Elephant in a Box needs to begin including in the instructions that a hammer and power drill are now required for assembly.

It took over a mount to actually get the full sectional. When I finally got all of it the corner piece was missing a latch so they sent me the pieces but they didn’t give me instructions of where to put it. The cushions are hard and not comfortable. I wouldn’t recommend it unless you are just looking for something that looks aesthetically pleasing.

I have the the dynamic sofa, ottoman and 2 large pods. The desk is perfect for my little office setup. The style of my room is exactly what I wanted. I've had a few hiccups with my product and customer service is amazing. One issue was receiving the wrong order. They fixed it very promptly. Second was the cushion covers were ripping at the seam. They replaced those. Now the things that didn't go as well as I'd like. The pods didn't last at all. They got warped within the 1st week. The idea of them are amazing but they lack protection on the top to prevent from getting dented. It's unfortunate because they weren't cheap. The other issue is lack of back support. We have other decorative pillows that we use to compensate. But wish we didn't have to. I do like my sofa. The looks is amazing and my whole family fits nicely on it.

I’m somewhat disappointed, as I was hoping this would offer better support. I would have preferred the back cushions to be more like the seat cushions. I find myself sitting at an awkward angle, which also makes my neck have to work harder to keep my view of the TV correct with my progressive glasses. The back cushions also get misshapen too easily, and I am frustrated at having to constantly reshape them. I could deal with the back being so low if it was at least supportive, but it isn’t, and my back aches regularly. I have serious buyer’s remorse. I think I’m past the 30 days, so I’ll have to find a way to improvise. If support isn’t an issue, you will likely find these to be to your liking, but I’m not happy.

The customer service is STELLAR; that alone is almost enough to give 5 stars, and definitely enough to make us loyal customers. We had some timing and shipping issues and were able to speak to someone who addressed our concerns/needs promptly (and we were admittedly not "easy") along every step of the way. The couch itself is sturdy - hard to believe it came in one pretty small box! It's also very comfortable. With a throw and some pillows, it can easily be jazzed up. If you need a couch quickly, and want to spend your money with a company you can actually trust, rest easy with EIAB!

Got the standard sofa in charcoal and it was delivered very quickly, in one box. I put it together myself because I just moved and don’t know anyone else to help yet, but 2 people would probably have been easier. It’s a heavy box, so just be prepared for that. The instructions weren’t the best. I felt like they could be a little more detailed. (For example, the metal support rods have a middle section you are supposed to slide over to make the bar more sturdy, but doesn’t say this in the directions.) The bars also did not easily slide into place - I had to hammer them in. Also, be careful of the honeycomb support inside - it can be sharp; I got a paper cut on my knuckle. Like other reviewers have said, the back pillows are almost laughably under filled. I plan to go to a fabric store & buy some material to bulk them up, and add some pillows. Otherwise, the couch is sturdy & comfy. I love the wide arms. It’s not the most fashionable but it does the job. I wish there had been more color options to pick from that didn’t cost extra. The fact that I can take it with me pretty easily when I move is the really the main reason I bought this; I didn’t want to be stuck with another couch that I can’t move without help, or need to sell online. Eventually when I get to my forever house, this couch will probably end up in a den or kid’s red room.

I like the fabric. I was impressed by the size of the box/convenience. I think the couch is overpriced and under performed. I have a 16 year old with autism and admittedly he’s rough on furniture (he tends to rock back and forth while sitting). I was hoping that it was as sturdy as described but sadly it isn’t. I agree with other reviews that the back pillows don’t have enough stuffing and become very flat. The couch itself is uncomfortable. I haven’t even made my first payment and it already looks worn. I could have gotten a sturdier couch with delivery for half the price. Not a good piece of furniture for a teenage boy.

The customer service from this company is beyond amazing. They respond almost immediately and help you with any questions/concerns you have. They really strive to make sure you’re happy with the product!