Elephant in a BoxReviews of elephantinabox.com

Set up was definitely difficult, but customer service was amazing with making everything right. Going on month three, the couch is amazing. My dog loves it, my partner loves it, my friends love it, my family love it, but more importantly I love it! I was very skeptical when pulling the couch out like an accordion. I was thinking "there is no way this honeycomb "paper" is going to hold a group of 10." To my surprise once everything was placed together it was one of the most sturdiest pieces of furniture I have sat on and THE MOST COMFORTABLE. Naps are no longer painful I sleep like a little angel with my family during a rom-com <3 Thank you Elephant in a Box for creating such an amazing piece of furniture :) Sincerely, A grateful customer forever :)

Customer Service wise this company rocks. We had several issues with our first couch, got refunded almost the entire amount, and we were sent the new version when it came out for free. Unfortunately my issue is with the product. The first couch we got completely fell apart. Again they were great and got it resolved, but we got the new couch and my goodness. I dont know what they are putting in those cushions but they are HARD AS A ROCKKKKK. Every single time I sit on that couch for more than an hour my feet are asleep. I cant watch a full movie without having to get up and stomp my feet! The depth is nice, but we dont like the back cushions, we just use pillows. Overall its just not very comfortable. Comfort is key when buying a couch

Probably one of the WORST experiences for any product I have purchased. This item is not, I REPEAT, *NOT* worth $800+. In fact, it's insulting to have paid this amount of money for a couch made from paper. This couch, from the very beginning has been extremely uncomfortable. The seat cushions are awful, offers no comfort or support. The back cushions are flat and also offer no support. I have heard things crush underneath us when we sit down/get up. At one point we removed the covers to see what it looked like underneath, and there were countless divots in the paper structure from where we sat, and on the arm rest. The support on the bottom has never stayed in place from the moment we took it out of the box. We have tried calling, emailing and chatting with customer service and they have given us the run around, clearly so they could buy time until the 30 day trial period was over. Here we are, months later, still dissatisfied, still no word, and now contemplating throwing away a $1000 couch after a few short months. THIS PRODUCT IS TRASH.

Placed an order for a sectional. Had no issues assembling the couch part. Tried to assemble corner, could not figure it out, as something just seemed off, messaged customer service over Facebook, sent pictures of the product, and where I was in the instruction booklet, and asked where I was going wrong. Customer service was not certain, told me they would have to contact their superiors, who were not answering, and proceeded to send me a pdf of the exact same instructions that I sent a picture of. They messaged me next day saying I would be sent a new armrest, that mine was missing a latch, and they would send me tracking information as soon as it shipped. This was July 2nd/3rd. Messaged July 12th, asking about the status, as I had not heard anything, they said my replacement order had been placed, and they would check to see if UPS had picked it up, and they would get back to me, nothing beyond that. Sent in return request on the 18th, as they told me the product was defective, have made no effort to correct this, that I am stuck with a corner that does not connect, and an extension still sitting in the box, all taking up space. Got an email saying they would check on the status of my return, even though there was no status to check on, as I was just trying to request it. At this point I feel as though they are just putting it off until after their 30 day trial period is over, and they will just tell me that I am out of the return period with zero attempts to make it right. Very unhappy with the customer service.

Couch was easy to put together, comfortable for this large man. Efficient packaging and easy instructions. Match blue with blue and black with black and push the pins in. It is exactly what I needed.

I was surprised that an actual couch showed up in a box! Assembly was super easy, and we've come to find that we love it, and it's kid and pet friendly! Would definitely reccommend!

Elephant in a Box is seriously a game-changer. Affordable, reliable, and durable. Super comfy sofa and customer service was great. Can't wait to order the bedframes for our new house!

Came here to leave a 5 star review DESPITE not keeping our couch. With no one under 6 ft tall in our house, the couch simply didn't work. However, we had such an incredible customer service experience that we almost wanted to keep the couch just for that! Highly, highly recommend trying it out.