Elephant in a BoxReviews of elephantinabox.com

I received my sofa and in general, I'm happy with it. It's sturdy and works fine for my TV room. It was more difficult to put together than the video makes it look and you need someone strong to help. And the cushions are not quite as comfortable as I hoped. Also.... you can see the accordian material from the back... it needs something to cover that. But for what I needed to get into a lower level, it will work.

Good couch. It I have I have called customer service is with a concern 3 times over the past 2 weeks with no response!!

I ordered this product because we could not fit a full sized couch into our apartment. We thought that this could be a solution to that. It did fit in our apartment, but that is the only good thing I could say about this. This product is so poorly designed, the arm rest almost immediately caved in. Any sort of pressure on them will break the arm rest as it is just plywood with some super glue. The metal beams holding the structure together are incredibly flimsy and at least one of them broke completely for us. Bottom cushion of the couch is pretty comfortable, but the back pillows didnt offer much support. The paper interior of this product even began to bend and rip with every day usage. After 10 months with the couch, we decided that it was terrible and we decided to file a warranty claim with the company to get a new couch. We tried twice to reach out for a claim but were NEVER CONTACTED, terrible customer service. So, after 11 months with this product, it is now in our apartment's dumpster. A complete waste of $850. I wanted to write this review on their website, but they dont even have a spot to leave a review, shows a little bit about them as a company. Please avoid the headache and stay clear of this company and their products. Update: I was contacted by the COO of this company shortly after posting this review. I made comments about poor customer service, but the company has been helpful now. They offered to send us a replacement unit. We denied the replacement as we picked out another sofa, so they actually refunded the entire purchase. That was extremely nice from their company!

The sofa is amazing, very comfortable, very sturdy, an amazing concept and amazing finish!

We have one in the office and it’s incredibly easy - and fun - to put together. We recently moved spaces and it was seamless. It’s the comfy couch and favorite spot of many on the team!

You’re not paying for the product. You’re paying for the lifetime warranty/customer service and the idea. The product itself seems fragile and I’d imagine that the lifetime warranty will be called on more often than not. Whether the company will honor it is the question. I live alone and putting my sofa together was possible but not recommended. My instruction manual pages were stuck together. I wish the folding parts had metal hinges and not tape. I wish the untreated particle board panels were made of treated wood or plastic. The sofa itself looks like it cost less than $100 to make. That’s an insane markup. Want a cover? Their covers will ship from 3rd party manufacturer a month later or more after receiving the sofa. Their website looks questionable. Everything about this company looks like it was rushed to market without proper QA or much thought into it. Maybe they’ll be polished in a few years or maybe they won’t exist. I guess it depends on whether they’ll be bled to death from warranty claims or the product will hold up and that profit can be used to clean up their online presence and supply chain.

Super convenient, easy to put together. Took minutes. Comfortable as well.

We are so in love with our elephant! After trying to bring a "regular" sectional into our new home and realizing it wouldn't fit/totally gashed our wall, we knew we needed a couch we could build in our basement. We found Elephant in a Box and were sold! We purchased the Large Chaise-ish and an extra ottoman. The set up process was SO FAST and easy. (and we have built a lot of furniture) Customer service was also so so helpful and kind when we had a question! We love how it looks and our 5 and 8 year old children bounce and play all over it with zero issue! Can't wait to order more pieces.