Elephant in a BoxReviews of elephantinabox.com

***updated*** We were very happy with the response from Elephant. They were receptive to the issues we faced and we have received new couches. This new version handeled all of the issues that the first version was lacking in. I still have a small wiggle on the arm but that is 100% from my toddler perching on the arms being spiderman lol. The new couches have been very hearty to all my boys and their wrestling and general boy manners. Thank you very much to their customer service they were really friendly and easy to work with. *** I have given our couches a solid month of use by my family before writing my review. I will say I had to reach out to customer service before the second couch even arrived and they did a great job providing service to ship out a couch to us asap. We ordered 2 couches for our living room configuration and family needs. 1 arrived very quickly with the 2nd shortly behind thanks to some shipping issues. Again customer service was helpful with that. The couches were overall easy to set up, easy to move around, and bigger than expected. However, the back portions have a serious issue on both couches with staying in place if moved or jostled. This isn't a problem if the couch is against a wall but the couch with no wall support opens at the back corner if the kids sit or lean on it from the corner. It's a constant issues i have to fix. The couches themselves are sturdy-ish and the main selling point for me was being sturdy as i have 3 boys 16, 10, and 2. However, these couch are already showing wear in the cushions after just a month. The sagging into the lip on the front couch is a sad sight. The couches still feel sturdy but used for sure. Will they last like they should I highly doubt it. The fabric is already wearing for us. My boys are rough and being in quarantine we are home well all the time lol so the couches are seeing us a lot. I might see if the leather cover will hold better someday or keep patching the fabric. The arms already have a wiggle to them and I fear they will gove way soon. Hopefully this is an easy fix??? The back cushions are not useful the kids call them long pillows and use them as such. I definitely think more filling is needed or a denser foam for them to be cushions. Overall for the price these felt more like an Ikea couch. These couches were a purchase I made for me hoping I could enjoy one piece of furniture my children had not ruined lol. I guess I will have to keep dreaming until the college years come round!!

This sofa was a great choice for me as it needed to make it into an older house, with its twists and turns, up stairs, and into a somewhat smaller room. The sofa looks great and I was able to get it in and put together on my own. People who have seen it have been really impressed! I am very happy with my choice and the service and delivery were perfect.

I love this couch. I actually chatted customer service ahead of time because I was concerned about the weight capacity (as I have a big family). I was assured it would be strong enough...and it is! It's the sturdiest couch I've ever had. I can't believe what looks like origami is so solid. I guess that's the secret to their engineering. Plus, there's a lifetime warranty. Aside from that, I loved the convenience of getting it shipped in a couple of days, in one manageable box. I would recommend this couch to anyone.

Fast shipping and great product! Easy to assemble and perfect for a small/mid size apartment.

This is a great company to work with. Customer service is top notch. Every concern or question I had was responded to the same day or the next. They go out of their way to make you happy. I gave them a 4 only because the back was too low and cushions lacked support and was hard to work with to make comfortable. We had to take the couch apart a few times to get it right because the directions needed a few more steps added. Elephant in a box is a great concept but could be awesome with a few more adjustments to the product.

The large box was opened when I got to it. Otherwise It was a lot of fun to build. Also I was hoping the armrest desk didn’t make it go so much higher than the seat; it is a great end table so I can’t complain too much. A bit smaller seating arrangement than I imagined, but it certainly beats a futon so I’m happy!

Very helpful. Good couch

Love this couch. Honestly do not know how they are able to fit it into a box. Nice firm couch that, once assembled, is quite durable. Customer service is amazing. They get back to you immediately.