Elephant in a BoxThe nicest, strongest, most portable last sofa you’ll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy.We didn’t invent the sofa. We reinvented everything about it.Introducing Elephant in a Box. Furnish your home out of a box.
Elephant in a Box (elephantinabox.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Noelle M.
This is a great couch. I put it together myself in less than 30 minutes. It is quite sturdy and still a little heavy for me. The cushions are the perfect firmness. It is easy to clean. After getting the sofa I added on an ottoman and the extra large back pillows. Those are wonderful!
Response from Elephant in a BoxApr 11, 2022
Thanks again for sharing your feedback, Noelle, we appreciate your input!
Kevin H.
I waited to write this review until I actually tried out the couch for several months. Unfortunately, once the novelty of this product wears off (it actually is pretty cool) you realize you’re sitting on the most uncomfortable piece of furniture in your house. I really wanted to love our Elephant in a Box but after 6 months or so of trying and hoping it would break in and get better I have come to the realization that it just not going to happen. I’d look elsewhere for a couch in a box.
Response from Elephant in a BoxFeb 14, 2022
Thank you for your feedback, Kevin. We take our customer feedback very seriously, and we understand that some of our customers prefer a sit-in sofa rather than a sit-on sofa. We have softer seat cushions for that, and we can send you the softer seat cushions free of charge. Please share your order # with us to proceed with the shipment. Thanks!
Byron B.
Elephant in a box is a strong, reliable couch. The support team is excellent and heard my feedback from my product experience, i would buy furniture from Elephant in a Box again! Great experience!
Response from Elephant in a BoxApr 11, 2022
Thanks for supporting our business, Byron, it truly means a lot to our team!
William H.
Elephant in a Box offers a lifetime warranty on their products and by gosh they honor it. I purchased a couch almost two years ago and it was starting to look a little worse for wear. I messaged Elephant in a Box Customer Service with pictures and to my surprise, they sent us a new couch. GREAT!! But we still think the old couch was still good and asked to purchase a Chair conversion kit. From reaching out to Customer services to the delivery by DHL. This whole experience has been EXCELLENT!! I can not recommend Elephant in a Box enough!!!!
Response from Elephant in a BoxApr 11, 2022
Once again, William, thank you for taking the time to provide a review for Elephant in a Box
Mitchell S.
Couldn’t find important rods in box and replacement parts didn’t arrive for more than a week. Service rep was friendly but shipping was pretty slow
Evs
Actually really surprised with the comfort level. And my and my dad set it up. So easy. If we can do it anyone can. Lol.
Response from Elephant in a BoxApr 11, 2022
Hi Esv, thank you for rating and reviewing Elephant in a Box!
JH
So far I love the chair, I would have given it 5 stars but the instruction manual needs to be updated for the proper assembly screws. Very frustrating trying to get the ones shown to work when it was the supplied longer screws needed.
Marco G.
Great service easy to get ahold of company
Response from Elephant in a BoxApr 11, 2022
Thank you, Marco, for taking the time to share your feedback with our team.
