Christopher C.
Eleglide M1 plus
Purchased the bike in February 2024.... everything was fine apart from the LCD screen which was cracked when delivered...that was replaced in a week...4 months later the brake caliper on the front and back are faulty and the pedal sensor doesn't work... I've rode this bike about 2 times a week...contacted customer service 4 weeks ago... provided photos and a diagnosis from a professional bike technician... customer service is appalling..I get an email once every couple of days asking me to explain the situation and then nothing for over a week... when I contacted them again they just ask the same question ...
Response from eleglide.comMar 21, 2024
Dear customer, Thanks for your feedback and all your support to ELEGLIDE. Have a nice day!




