eleglide.comReviews of eleglide.com

Response from eleglide.comOct 8, 2026

Dear Customer, Thank you for your message. After reviewing all of our previous records, we confirmed that on March 25, we received your last email requesting that we delete all of your data from our official website. We completed this as you requested. Since then, we have not received any further feedback from you regarding this product. Regarding the product issue you mentioned, we consistently asked you to provide a video showing the problem so that we could properly assess and assist you, but you never provided one. Even so, we proactively offered you a return and refund solution at that time, which you chose not to accept. We have not received any recent reports of issues from you since then. We understand you may be dissatisfied with your experience, but please note that warranty and after-sales handling must be based on specific problem details and necessary evidence. Without basic information, it is difficult for us to investigate and resolve the matter. If you are currently experiencing any issues with your bike, we are still willing to help. Please contact our support team at any time and provide your order information, a description of the problem, and relevant videos/photos. We will review it as soon as possible and provide an appropriate solution. Thank you for your understanding and cooperation. Best regards, [email protected]

Response from eleglide.comSep 16, 2026

Dear Customer, As you noted, your bicycle was purchased from another seller, so the warranty is the seller’s responsibility. We have already provided you with the assistance we can offer via email. If you are unable to obtain warranty service from the seller, then we can only suggest that you purchase the replacement parts you need. We have already provided you with our latest solution by email, so please kindly check your mailbox. Thank you for your cooperation and understanding. Best regards, [email protected]

Response from eleglide.comSep 8, 2026

Dear Customer, We are truly sorry for the inconvenience caused. If your bike was purchased on another platform and is still under warranty, we are happy to help diagnose the issue and, if necessary, assist you in contacting your seller. Please send us an email at [email protected] with a detailed description of the problem, a video showing the malfunction, and your order receipt/proof of purchase. For any questions, please feel free to contact us via email first. Thank you for your understanding and cooperation. Sincerely, [email protected]

Response from eleglide.comJul 30, 2026

Dear customer, We are truly sorry to hear about your disappointing experience and sincerely apologise for the inconvenience. Unfortunately, we are currently unable to process orders or parts requests through our official website. We kindly suggest that you keep an eye on our site for future updates on product and parts availability. We hope to serve you better in the future. Best regards, [email protected]

Response from eleglide.comJul 10, 2026

Dear Customer, Thank you for sharing your experience with us. We are genuinely sorry to hear about the battery issue on your Mopride 2 and the inconvenience this has caused you. We completely understand your frustration, and we sincerely apologise for the lack of responsiveness and the current stock situation regarding replacement batteries. Please rest assured that we take your feedback very seriously and are actively working to improve both our response times and product availability. We are doing our best to expedite the restocking process and will continue to enhance our service standards. While we regret that we cannot resolve your case immediately, we hope you will see our commitment to doing better in the future. Thank you for your honesty – it helps us grow and improve. Should you have any further questions, please do not hesitate to reach out. Yours sincerely, [email protected]

Response from eleglide.comJun 23, 2026

Dear Customer, Thank you for your feedback. We sincerely apologise for the inconvenience you have experienced. Regarding your concerns, we would like to clarify the following: Our warranty policy covers batteries for six months from the date of purchase, which is standard industry practice. A genuine manufacturing defect typically manifests immediately upon receipt of the product. Since your battery had been in use for a considerable period, its current performance is more likely attributable to normal degradation over time through regular charging cycles, rather than a production fault. Nevertheless, we have proposed a solution: we kindly ask you to measure the battery voltage. Should the readings indicate any abnormality, we will do our utmost to resolve the issue for you. Once again, we apologise for any inconvenience caused. We value your feedback and remain at your disposal for any further questions. Yours sincerely, [email protected]

Response from eleglide.comJun 9, 2026

Dear Customer, Thank you for your feedback. As previously communicated via email, we regret to inform you that we are currently unable to process separate orders for spare parts. However, we have provided you with alternative solutions in our email correspondence. Could you kindly check your inbox (including the spam/junk folder) for our message? If you require any assistance in contacting the seller or need further support regarding your request, please do not hesitate to let us know. We are happy to help. We appreciate your understanding and cooperation. Best regards, [email protected]