eleglide.comReviews of eleglide.com

Response from eleglide.comSep 17, 2026

Hello, Thank you for taking the time to share your experience, and we are sorry for the difficulties you have encountered. As we have previously informed you, we are currently unable to process orders. To better assist you and resolve your issue, please send an email to [email protected] with the spare parts you need and a video showing the problem. Thank you for your understanding and cooperation. Best regards, [email protected]

Response from eleglide.comJul 24, 2026

Dear Customer, Thank you for your feedback. We sincerely apologize for the frustration you have experienced regarding the availability of spare parts and our communication. We fully understand your disappointment, and we take your concerns very seriously. Regarding the stock issue, we would like to explain that certain spare parts are produced in limited batches, and due to current supply chain constraints, restocking has taken longer than expected. We regret that we were unable to provide you with a definite date, and we understand how unclear communication can be frustrating. Please rest assured that we are actively working to improve both our inventory planning and our communication process. We are committed to providing clearer and more timely updates to our customers going forward. We truly value your feedback and hope to have the opportunity to restore your trust in us. Best regards, [email protected]

Response from eleglide.comApr 6, 2026

Dear customer, Thank you for your feedback, and we sincerely apologize for the delay in receiving your bicycle. We understand your concern. However, we would like to kindly note that we did not receive any email inquiry from you regarding this order. Your order was actually shipped on March 27, 2026. Unfortunately, due to a recent backlog at the FedEx warehouse, there has been a delay in the scanning and outbound processing of shipments. We have already contacted FedEx to urge them to ship the handling of your package asap. The tracking number was provided to you via email. Could you please double-check your inbox (including the spam/junk folder) for our previous email with the tracking information? For any future concerns, we kindly ask you to reach out to us via email first, as it allows us to assist you more efficiently. We truly appreciate your understanding and patience. Thank you for giving us the chance to make things right. Best regards, [email protected]

Response from eleglide.comJan 6, 2026

Dear Patricia Lake, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience this experience has caused. To provide some context for other customers who may view this review, we would like to clarify the following points: Order Confirmation Process After you initially expressed the wish to cancel the second order, we reached out multiple times via email to confirm whether you wanted to proceed with the cancellation. According to our internal order processing policy—designed to prevent errors and avoid shipping delays—we require explicit customer confirmation before modifying any order. Unfortunately, we did not receive a response prior to dispatch, so the item was shipped as scheduled. Logistics and Return Process Once you later confirmed the cancellation request, we immediately attempted to intercept the shipment. We clearly advised that if the package arrived, the simplest way to return it would be to refuse delivery, which would trigger an automatic return at no cost to you and speed up the refund process. However, you informed us that refusing the package was not convenient, and you accepted delivery. We have since provided a free prepaid return label to facilitate the return on 1/5, and no postage fee is required from your side. The label has been sent to your email. Please use it to return the item within 7 days. Once the item is received back at our warehouse, we will process your refund promptly. Pricing and Order Confirmation All our products are clearly priced, and order confirmation steps are in place before finalizing any purchase. We always recommend that customers review their orders carefully before completing the transaction to prevent misunderstandings or unnecessary complications. If you have any further concerns, please feel free to contact our customer service team directly via email. We are here to assist and aim to resolve this matter to your satisfaction. Thank you for your understanding. Best regards, [email protected]

Response from eleglide.comDec 4, 2025

Dear Sydne, Thank you for taking the time to share your feedback. We truly understand your eagerness to receive your order and appreciate your patience as we work to ensure your package arrives as soon as possible. Regarding the shipment of your battery, due to factors such as international transit and customs clearance, delivery times may occasionally take longer than expected. Your order is currently on day 9 of transit, which is still within the estimated delivery window of 10–15 days. As soon as we received your email expressing concern about the delivery timeline, we promptly explained the shipping status to you and offered a goodwill compensation for the inconvenience caused. We are glad to know that you have accepted this gesture. Please be assured that we have continued to follow up on your shipment actively. Since you first contacted us, we have been in regular communication with the logistics provider to expedite the process and closely monitor the movement of your package. The current tracking information shows that your package have already arrived Hong Kong, which is a standard routing point. We will continue to urge the carrier to advance your shipment to the next stage as quickly as possible. If you have any further questions about the delivery or would like us to check on the status again, please feel free to contact us via email at any time. We are here to assist you and will keep following up until your package is successfully delivered. Thank you once again for your understanding and patience. We remain committed to providing you with reliable products and dedicated customer support. Best regards, [email protected]

Response from eleglide.comNov 8, 2025

Dear Valued Customer, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with the controller issue and the support process. Upon thorough internal review, we have been unable to locate any previous email inquiries from you regarding this matter. To ensure we can address your concerns promptly and effectively, please kindly contact our dedicated support team directly at [email protected]. We will prioritize your case and provide full assistance as soon as we receive your message. We remain fully committed to delivering reliable after-sales service. Thank you for your understanding, and we look forward to the opportunity to assist you properly. Sincerely, [email protected]

Response from eleglide.comSep 22, 2025

Dear Mr. Lebbe Franky, Thank you for sharing your feedback. Please kindly note that the battery range of an e-bike is influenced by many factors, such as riding mode, rider’s weight, terrain, tire pressure, and weather conditions. These can cause differences between the advertised range (tested under specific conditions) and actual usage. If you have any concerns or would like us to look into your case in detail, please feel free to contact our official after-sales support team at [email protected] or reach out to your distributor directly. We will be glad to assist you further. Looking forward to your message. [email protected]

Response from eleglide.comSep 2, 2025

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We highly value the experience of every customer and are deeply concerned about any issues you encounter during your purchase. Regarding your mention of the documentation needs, we have communicated with you and provided currently available solutions. We always adhere to relevant regulations and provide customers with official purchase certificates. At the same time, we are continuously improving our customer service processes to strive for thoughtful and professional support for every client. If you have any further questions or require additional assistance, please feel free to contact us through our official customer service channels. We are always here to help. Thank you for your understanding and support! Best regards, [email protected]