Elavon U.S.Reviews of elavon.com

My experience was made great by both the technical knowledge and genuine kindness and patience that Priscilla Paiva exhibited during our call. Most important was her genuine tone of voice while she was helping me get re-connected to my (previous) account with (Talech) Elavon. There is a reason that they say "Patience is a virture." And Priscilla exhibited that 1000%. Thank You!!!

Madison was AWESOME !!!! She was very clear and understanding of my concerns and questions. She answered everything and beyond. I'd wait to talk to her before anyone else in the future. Give this girl/lady a raise . Customer service was top notch

Robin made the experience wonderful. Great to work with and helped solve the issue. Thanks again Robin.

The person that helped me set up our mobile point of sale machines was very helpful. The day I called, I was having poor cellular service and I was getting frustrated with trying to deal with the POS set up. Your representative stayed patient with me...she was very "to the point" with her instructions and guided me through the process successfully. She found the problem, resolved the issue and got my machines up and running.

Robin was wonderful! She helped my employee gain access to the Payment Insider and cleaned up the user list. Thank you Robin

The service was outstanding and very easy to understand. I’d give them 20 stars if I could. I’ve never had such a good experience in the 14 years I’ve been with Elavon. Outstanding service at another level. Great service.

Kay was very friendly and helpful, made it a pleasant task to update our system. She had patience of a saint!! Kay helped us reset our password. We enjoyed working with her. First English Lutheran Church Thrift Shoppe

I rarely leave negative reviews, but my experience with this merchant services provider has been extremely disappointing. I was promised transparency, fair pricing, and no hidden fees. Unfortunately, my actual experience has been the complete opposite. Before signing up, I specifically asked detailed questions about PCI fees, annual fees, equipment costs, cancellation policies, processing rates, and contract terms. I received written assurances that: • No PCI fee would be charged as long as my account remained compliant. • I would receive advance notice before any PCI-related charges. • The Poynt terminal was a one-time purchase for $150, not a rental. • No monthly equipment rental fee would apply. • There was no long-term contract. • There was no early termination fee. • Future fee changes would be communicated in advance. Despite these promises, I experienced unexpected charges, confusing fees, and a complete lack of transparency regarding what I was actually being billed for. A $99 annual fee was charged even though I had been told otherwise. Additional fees appeared that were never clearly explained during the sales process. When I tried to understand the charges, getting clear answers was extremely difficult. To make matters worse, access to transaction details and reporting was very limited, making it nearly impossible to independently verify the fees being deducted from my account. As a business owner, I should be able to clearly see and understand every charge being applied. When I decided to cancel due to these issues, the process became even more frustrating. After being told there was no long-term commitment and no early termination fee, I was faced with additional obstacles and conflicting information. The biggest issue is not even the money itself. It is the lack of transparency, inconsistent information, unexpected charges, and the amount of time and stress spent trying to get straightforward answers. Small business owners deserve honest pricing, clear communication, and full visibility into their accounts. Unfortunately, that was not my experience. I cannot recommend this company based on my experience.