Elavon U.S.Reviews of elavon.com

I use them to process our online business orders, and last week we had a accidental process of an order that we caught and we did process the credit for our customer. Looking back we should have checked our batch log that day to see if the error had been corrected with the credit. It had not, this was a big error and it eneded up costing us about 2300.00 because they claim that it hit our bank as a sale then as a credit. I understand that, however should they honestly keep over 2000.00 of a small businesses money because of an error that the business owner did catch and try to correct. I could see maybe a service fee, but 2300.00 was a bit excess. Not happy with the customer service on the small business end. People make mistakes and for a large corporation to profit off of that just seems, well preditory.

The man I talked to to sign up my account was very nice and helpful. Not to long after using it the card reader it broke so we got a different card reader (square) and stopped using the old one. We got a letter saying we owed money a few months later. We called to close the account and pay the fees but the gentleman (Paul I believe) we talk to was very rude to me and my mother and very unprofessional as we are just trying to figure this out. I talk to someone else a lady didn’t catch her name but was in the recovery department she was very helpful and nice and we ended up figuring everything out! So mixed reviews on this company kind of confusing to figure out.

I understand about preventing fraud. I think it's commendable to suspect a malignant account. My account was pulled after weeks of what they said was 'inactivity.' It was so based off of a 'fraud paradigm' from what customer service told me. Elavon, make sure your team calls me when I tell them to after they send 5 or 6 emails trying to help me start an account. A worthless liaison was assigned to me after the originally assigned helper had resigned for another job. I had to contact him over half a dozen times including calls and emails. The system is cumbersome for even experienced tech wizzes. My hired tech support team struggled with the platform on top of staff not following up when asked. Then you have the nerve to delete my account, telling me I do have the priviledge of filling out the same paperwork I labored through weeks earlier. The automated email announcing my account was closed had the nerve to tell me they hoped we could do business again. Update, November 6th, 2023, they have now reached out to Trustpilot here to attempt to force me to not mention the individual's name that I previously posted. Well, Elavon.......here's to another rich tapesty in my testimony. Your arrogance in even trying to block freedom of speech. Be careful what you wish for. It gave me a chance to give even more credibility to showing your company is useless, only taking action to be vindictive. I've told Regions to drop you guys as well. And, Here's my business to you again.......I bad review telling everyone they are better of using Paypal.