Elavon U.S.Reviews of elavon.com

Super mauvais service! J’essaie de changer mon numéro de compte bancaire depuis 2 mois! Toujours pas fait! J’ai envoyé leur formulaire environ 15 fois! J’ai appelé chaque fois, personne ne peut me dire pourquoi ce n’est pas traité! Chaque fois je me fais dire de renvoyer le foutu formulaire! Ils semble manquer cruellement de communication entre les départements. Pire service ever! Évitez de vous engager avec eux! Je ne recommande pas, pas pantoute. REALLY BAD!!! MAUVAIS MAUVAIS MAUVAIS MAUVAIS MAUVAIS....

Opened an account got my welcome letter on the 16th November passsed the security and credit checks. Only to be written a letter dated 27th November your contract has been terminated with no further information to why? I know 100% that I have not broken any terms and conditions. Would not recommend these cowboys to anybody. I have been trading for over 13 years and this is the first time I have experienced this from a merchant provider.

Absolutely shocking company. Had an account with elavon for over 6 years turning over 2-2.5million per year through their terminal. Yesterday after trying to process a transaction we were informed our account had been shut!! No warning, no letter or call to say this was happening. Spoke to our account manager who didn’t really seem interested, she said they will probably send us a letter!!! Have had similar issues previously with them with payments being withheld or account on hold because our takings through the terminal were up. They act and affect your business before actually speaking to you zero communication beforehand if we had warning that they were closing our account we could have had another terminal in place without any issues. Am now in the process of trying to get another card company while trying to keep the business running. Stay away from elavon if you have the option as they don’t seem to have any regard for their customers. Zero stars should be given

I would give Elavon a minus star if I could! Really bad service! They withdraw money from my bank account for THREE YEAR on the INACTIVE Merchant Account. They said I didn’t cancel my services in July 2015 but I did. They keep get money from my account from July 2015 to November 2018 without doing anything for my business. I just find out I call to ask for a copy of a sign contract, they never get me one. I ask for a refund. They said they gave me back only $90 totally. They got a lot of money from my bank account for 3 years mostly $74.99 monthly; but in October 2018 they took out totally $174.98: monthly fee $30.00; acct fee $99.99, nonpci $44.99. Elavon took out a lots of my money from July 2015 to November 2018 they EVEN THEY DID NOT DO ANYTHING for my business since July 2015 to now. I am trying to find a way to get my money back. If someone knows how, please help me! I really appreciated for your help!

I am forced to give elavon a 1 star review as trustpilot doesn't have the option of zero stars. If you are a small business avoid this company like the plague. All their"mistakes" seem to benefit them, their rates are absolutely extortionate, and customer service non-existent. Fortunately with the rise of cheaper options the days are numbered for this bunch of crooks.

If I could give this business negative stars this would not even be adequate!! Account approved and opened and the next day closed once the machine was received. No explanation, No managers available. All just a complete con and a waste of time!

WATCH OUT, completed a large transaction, £2,200, which was authorised, I repeat authorised, then two weeks later Elavon deducted the amount from my account because it eventually turned out fraudulent, what did I do wrong? so by this action none of Elavon transactions are secure? This is now going to court. Looking in to a new merchant service provider. Watch this space......

Offer discount for cash purchase to your customers! We had 5 terminals from this company, we were sold on premise that the pcidss would be a simpler process than the company we were using.This was a blatant lie, we were still required to submit pcidss for each terminal! We were sold a talech till system(sort of like shopify) that was no good for our business as it is set primarily for restaurant trade, they have refused a refund on the base and the monthly fees, this equates to over £1000 per pos terminal. My advice offer your customers a discount to pay by cash! This will hurt the whole card industry and make them all sit up and take notice, they think we need them and their attitude reflects this!