Elavon U.S.Reviews of elavon.com

Elavon has there head so far up there ass they cant see day light. Dont know why or how costco even would recommend this company.Brie there is nothing you can do. Elavon processing credit card system need be updated. You have do be around wifi for it to work. Your credit card processing is outdated.

We had a customer tell us she was going to dispute a legitimate sale so we contacted Elavon customer service. The rep I spoke with sent an Excel sheet over that showed the transaction in question was 066 ACCEL FRGN. He said that means fraud. I was concerned that 3 other transactions on the sheet showed the same thing and I asked if they were disputed as well, he said I guess so. Turns out Accel is an interchange network there was no fraud or chargeback, I found this out through our bank manager that set us up with Elavon.... We are going with a different processor. We are so tired of Elavon's incompetency. From machines that constantly reboot (Desk 3500's) and reps that don't know what they are talking about, we are done.

I've had Elavon since 2019. In 2019 I would have given them 5 stars; now I wouldn't even give them 1. I just dropped my account with them after 2.5 hours on the phone with 12 reps. None of the USB/Elavon reps (Elavon is a div. of US Bank) knew anything except how to put you on hold and transfer you. Elavon has a version of Square for small businesses. Currently, they are calling it BAY. It is 2.6% + .10 per transaction. Last year, they started charging annual fees for all the different credit card companies. Disc gets $35 - $45 a year, MC gets the same, AMEX gets the same, etc. It adds about $160 to $200 a year in upfront charges. They don't tell you this; they just take it out of your bank acct, and you cant' get it back. It's not in the contract you sign. And when questioned, they say they sent a letter -- they didnt. Then they say they included it on your statement (15 days to one month ahead of the charges), but it's in 6-point type, somewhere you wouldn't normally look. And if you're seasonal, as is this business, you don't check your acct because you're CLOSED. It's fraud. As mentioned, I just dropped them, so I'm now I'm without a cc processor but I DON'T CARE! Nothing is worth dealing with ELAVON. UPDATE: The saga continues. First, an email from Trust Pilot telling me if I don't provide more details they will take my post down. (Name, Tel #, Merchant ID#). I sent the info. Then two "how did we do" surveys, one from Elavon and one from US Bank. Then, this morning, a terse email from Elavon with a return address label from a Heather address to "To Whom it may concern..."***PLEASE NOTE: This case has been closed, should you need any further assistance please submit a new email request. Do not reply to this email. *** [My] Upcoming Days off: March 20th -24th & Returning March 27th." Then a call from Christian and Elavon Canada (Toronto area code). Christian said "this is recorded," and he asked me for more details about what happened. When I started to mention the money taken out of my account for charges, not in my contract, he started to talk about charging for processing debit cards. I reminded him this was a flat rate contract and this was not in the contract -- doesn't matter if it's debit or credit, MC, AMEX, etc. He then quickly changed to he was now only calling to see if I had received a confirmation email on Friday -- I didn't -- and the call tag on Monday (it came on Tuesday, today.) In terms of emailing the Brie contact listed in Elavon's initial response on Trust Pilot, I'm pretty sure it is another time waster. (She would be rep #14.) They took the money, and they're not giving it back and they don't care what is in the contract. This "update" is to confirm my original comments - Elavon is a mess and not worth dealing with.

Tilbød mig en indløsningsaftale til 0,8% fladt på alle danske kort. Den aftale løb de så fra 3 måneder senere. Jeg er hensat I stille undren. Hvordan havde de nogensinde regnet med at kunne slippe afsted med det, uden at det ville få konsekvenser. Har opsagt min aftale med dem og skiftet til Pensopay. Kan klart anbefales.

Elavon support is terrible. They are treating their customers as dummies. Asked a question and the person from the response was 'It's on the document. Go and read it'. What a great customer service Elavon.

They are lier , scamers , and took money from my account without an authorization, when we ask for it back we got the run around , the agents answering the phone been trained just to give you fake promises and dead ends, you will never collect whatever they charge or over charge you back , we had no choice but to put a block on our bank account since they have a void check to our account that should be used to deposit the money to our account not to take ( steal ) money from it , hounstly iam not sure how the government allowed such a company to stay open . I will keep writing bad reviews about them in every site I see along with all the staff in our company because we all got affected by their actions

Webster's dictionary needs to add to the definitions of shyster, liar, scammer, swindler, crook, hoodwinker and bamboozler one word...ELAVON!!! This is not a one star review, this is a negative 10,000 💩 review!!! Could never get into mypaymentsinsider.com account because they always locked me out and reset my password. Ostensibly, because they did not want me to see all of the fraudulent and fictitious charges that were being added to and then stolen from my account. Was told by my account representative they would be upgrading me from my existing account which, I can only assume meant he would receive thousands more from me unethically. Do yourself a favor...DON'T EVEN CONSIDER ELAVON!!! Unless they start making elavon toilet paper...then use them as much as you want!!!

worst of the WORST!!! Lie after lie after lie. The state attorney general needs to shut them down.