Elavon U.S.Reviews of elavon.com

High fees ineffective rep, run, don't walk away.

Robin Tyler was extremely patient and helpful in guiding me through the process of signing up for Payment Insider, as I needed access to monthly copies of my statements. She took the time to send me the registration link, walk me through the process step by step, and explain how everything worked. My technical skills are not always the greatest, but Robin was incredibly patient and made sure I understood what I needed to do. She even stayed on the phone to ensure I was successfully logged into the system before we ended the call. I truly appreciated her time, patience, and willingness to make sure I was comfortable with the process. Robin was extremely helpful and provided excellent customer service.

This company is very dishonest and fraudulent. We used them for our merchant processing needs for just a few weeks and during that time they SCAMMED us out of thousands of dollars. They fabricated a bogus reason for implementing a reserve and then after they secured it they assured us it would be returned back in 60 days. Then that turned into 90 days. Then they said 180 days. Well now it's been more than a year and they are refusing to answer at all. Our previous agent who signed us up "no longer works there" and no one else seems to have any answers. Elavon should not be in business due to their fraudulent and predatory actions. If you research this company on Yelp and the BBB you will see many businesses saying that they did the exact same thing to them.

ALL OF MY COMMISSION FROM OVER A YEAR AGO IS BEING HELD UP BY THIS HORRIBLE COMPANY!!! DO NOT EVER DO BUSINESS WITH ELAVON UNLESS YOU WANT THEM TO STEAL YOUR MONEY!

They quoted a rate of 1.79%, but in the end, the actual cost came out to around 4%. I feel the pricing was misleading and not what was advertised. Please be very careful and read all the terms and fees before using this system. Even though it says it is available through Costco, I would strongly recommend doing your own research and comparing the total cost before agreeing to anything

Angela was very helpful! She was very knowledgeable, professional, and courteous. Great Job Angela Thank You

Small business owner, had to do a manuel update for my machine. Called Elavon tech support was on line with a person (Kay) quickly got my machine updated took about 10 minutes total. Very helpful, thank you Kay.

The worst scammers. Are holding $4000 of our funds for over a year and refusing to answer calls or reply to emails. They assured us the funds would be returned then lied and disappeared. CHECK THEIR BBB and YELP RATINGS!!! FRAUDS!!!!