Elavon U.S.Reviews of elavon.com

My husband passed away valerie was very helpful and putting me in the right direction to remove his name

Rip off approved me for an account waited till I took my first payments then put funds on hold and closed account.

Bardzo życzliwe podejście do klienta. Mimo, że przegapiłam termin załatwienia swojej sprawy, Firma poszła mi na rękę i rozwiązała problem

I am extremely disappointed with Elavon and the way they have handled my account. I have done nothing wrong, yet they continue to penalize me by freezing legitimate business funds and disrupting my company’s cash flow. This has happened multiple times, and each time their justification makes no sense. Elavon is treating me like a risk when I’ve been completely transparent and have a clean track record. I run a legitimate construction company, and the transactions they keep flagging are normal contracted payments for services my customers signed for. Instead of supporting small businesses, they’re making it impossible to operate smoothly. What’s worse is that Elavon keeps demanding personal financial statements, bank records, and intrusive documentation that has nothing to do with the transactions in question. It feels like they are trying to exploit me and gain unnecessary access to sensitive personal information just to release money that already belongs to my business. Based on the issues I showed Hearth, the pattern is clear: • My payments get flagged for no valid reason. • My funds get frozen without warning. • I’m pressured to turn over excessive personal financial documents. • Their support team gives inconsistent answers, vague explanations, and no accountability. • Meanwhile, I delivered the work, my customers paid, and the money is legitimately mine. Elavon’s practices are disruptive, unfair, and borderline predatory toward small businesses. No business owner should have their funds held hostage while being forced to hand over personal financial statements that have nothing to do with the transactions themselves. I would strongly caution any business—especially small or growing companies—before trusting Elavon as a processor. Their risk department is aggressive, unprofessional, and completely disconnected from real-world small-business operations. There are plenty of payment processors that do not treat honest business owners this way.

Very helpful agent!

Sharon solved my issue quickly and provided great customer service. She walked me through the process of solving a POS problem and was able to help me get it resolved in a matter of minutes.

Sharon was a very nice and patient person on customer support! She told me all the steps and was patient, even when I had customers! Thanks to Sharon, I got my problem fixed!

I had a lock out problem. i calked customer service. An angel of a woman took my call. She painstakingly help me to unlock my account and reset my password. It really made my day.